Account Manager

Strattec Security Corp.•Auburn Hills, MI

1d•Hybrid

About The Position

The Account Manager plays a critical role in managing and growing key customer relationships. This position is responsible for overseeing commercial activities, ensuring customer satisfaction, and driving revenue growth through strategic account management and coordination with internal teams. The role also supports advanced engineering initiatives, collaborates with R&D teams, ensures adherence to company policies, industry standards, and regulatory requirements, and monitors and reports on key performance indicators (KPIs).

Requirements

Strong interpersonal and communication skills.
Ability to manage multiple priorities and work independently.
High level of discretion and professionalism.
Proficiency in MS Office (Excel, Word, PowerPoint)
Minimum of 3 years of experience in account management within the automotive industry.

Nice To Haves

Bachelor’s degree in Business, Marketing, or a related field.
Familiarity with automotive industry standards and practices.
Experience in account management within the automotive industry, preferably with Ford.

Responsibilities

Serve as the primary point of contact for assigned automotive accounts, fostering strong relationships and ensuring customer needs are met.
Lead the preparation and submission of quotations, manage pricing files, and ensure alignment with customer expectations and internal profitability goals.
Review production contracts, resolve discrepancies, and ensure proper documentation and record retention.
Oversee customer prototype orders, including engineering design and development, invoicing, and delivery tracking.
Contribute to sales forecasts, acquisition plans, and reporting activities such as strategic account reviews and board-level presentations.
Utilize customer engineering change control systems to access and manage engineering change orders.
Coordinate order processing and monitor delivery status to ensure timely fulfillment.
Support recovery of past due balances through proactive communication and collaboration with finance teams.
Work closely with cross-functional teams including engineering, finance, and operations to support customer programs and internal initiatives.
Prepare materials for customer and internal meetings, lead discussions, and follow up on action items.
Maintain accurate customer records in systems such as AS400 and Future III, including shipping information and pricing.
Provide support for service channels as needed.
Supports advanced engineering initiatives and collaborates with R&D teams.
Ensures adherence to company policies, industry standards and regulatory requirements.
Monitors and reports on key performance indicators (KPIs).