Account Manager - SMB Business Sales

Verizon•Southfield, MI

About The Position

The Account Manager supports Verizon’s SMB Business Sales organization, serving businesses in the 1–19 employee segment. The role drives sales, increases service revenue, and manages customer relationships by identifying business challenges and recommending tailored technology solutions. The Account Manager develops new opportunities through prospecting, cold-calling, partner-selling, lead-generation campaigns, and social selling, while also retaining and growing existing accounts. Solutions include integrated software and services such as Cloud, Security, ISP, VoIP, and Google platforms. The position uses Verizon’s Velocity Selling methodology, AI, CRM tools, and sales force automation tools to improve productivity, personalize customer interactions, and track progress. This is a mobile role primarily based at customer or field locations, with occasional visits to a Verizon location for in-person training and meetings. Travel within the assigned sales territory may be up to approximately 50% of the time. Scheduled weekly hours are 40. Compensation includes base pay and target individual-based commission, with unlimited commission opportunity; compensation varies by geography, performance, experience, and job-related skills. Eligible external hires may receive a $2,500 sign-on bonus and new-hire incentives up to $7,500.

Requirements

Bachelor’s degree or four or more years of work experience.
At least one year of relevant experience, demonstrated through work experience and/or military experience.
At least one year of sales experience.
Willingness to work in a mobile working model and travel within the assigned geographic sales territory; expected travel may be up to approximately 50% of the time.
Valid driver’s license.

Nice To Haves

Associate’s or bachelor’s degree, or related certifications or college courses.
At least one year of business-to-business or outside sales experience, including business acquisition and prospecting or cold-calling.
Technology sales and educational experience, such as SaaS sales, CRM, Salesforce or other client management tools, or social media.
Strong presentation skills in face-to-face and virtual settings.
Experience building and maintaining strong business relationships with all levels of client organizations.
Ability to work in a fast-paced, self-directed, entrepreneurial environment.
Ability to manage time and prioritize tasks to accomplish goals.
Ability to implement feedback and tailor an approach for success.

Responsibilities

Develop and qualify leads within the assigned territory through cold-calling, partner-selling, lead-generation campaigns, and social selling.
Acquire new business and incremental revenue to meet sales targets.
Retain, manage, and grow the existing customer base.
Consult with customers to identify business challenges and recommend tailored solutions that deliver business value.
Educate customers about and sell innovative business solutions, including integrated Cloud, Security, ISP, VoIP, and Google platform solutions.
Build relationships with key decision-makers and create multi-product solution opportunities.
Drive sales, increase service revenue, and manage relationships for accounts in the 1–19 employee segment.
Use Verizon’s Velocity Selling methodology and AI and CRM tools to support efficient, personalized customer engagement.
Track and report sales progress through sales force automation tools.

Benefits

Medical, dental, and vision insurance.
Verizon 401(k) plan with matching contributions up to 6% of eligible participant contributions, qualified student loan repayments, or a combination of both.
Sales recognition programs with potential travel awards, gifts, and other incentives.
Five weeks of paid time off, including vacation, holidays, and personal days.
Eight weeks of paid parental leave for eligible new parents; when paired with short-term disability, this may provide up to 16 weeks of paid time off for the birthing parent.
Industry certifications through Verizon’s Get Certified program.
Discounts of up to 50% on Verizon products and services, including wireless plans and Fios internet solutions.
Pet insurance and additional employee perks.
Short- and long-term disability insurance, basic and supplemental life insurance, AD&D insurance, identity theft protection, and group home and auto insurance.
Up to eight company-paid holidays and up to six personal days per year.
Adoption assistance and tuition assistance.
Newly hired employees receive up to 15 days of vacation per year, increasing with additional service.
Eligible external hires may receive a $2,500 sign-on bonus and new-hire incentives up to $7,500.