Account Manager

Asurint•Cleveland, OH

1d•Remote

About The Position

The Account Manager is responsible for managing a portfolio of clients and is responsible for retaining client revenue, driving revenue growth, and maximizing profitability of their book of business. Serves as a liaison between our clients and internal teams to ensure timely and successful delivery of Asurint services; connects with key business executives to solve their business issues, generates new revenue opportunities, develops long-term profitable relationships, and manages a pipeline of new revenue opportunities.

Requirements

Experience working in a software or BPO account management environment is preferred.
Experience managing $3,000,000 or more in client revenue is preferred.
Experience presenting to audiences both in-person and virtually is preferred.
Experience handling objections and demonstrating negotiation skills is preferred.
Experience working with Information Technology development is preferred.
Experience working in sales to onboard, retain and generate new business opportunities.
Strong organizational skills required.
Experience with the legal/court system is preferred.
Experience with background screening is preferred.
Proficiency in MS Office (Outlook, Excel, Word) or similar software is required.
Relevant business management systems such as general ledger, HRIS, CRM, etc. is preferred.
Salesforce is preferred.
Bachelor’s degree or equivalent work experience is required.
If you do any work-related driving while at Asurint, a driver’s license and ability to maintain a driving record that is satisfactory to the company’s liability insurance carrier is required.
2 to 5 years is preferred.

Responsibilities

Develops a precise and thorough account plan, detailing specific and relevant information about all aspects of assigned accounts with the end goal of retaining and growing assigned client base.
Analyzes industry trends and identifies white-space opportunities to present solutions to clients to enhance their current background screening program and generate new business.
Monitors and analyzes service levels on assigned account base to ensure on-time delivery; works cross-functionally to maintain SLA’s and client satisfaction.
Manages portfolio of a large book of ClientSets, tracks and exceeds sales targets, aligns with company objectives through Asurint’s defined sales cycle.
Demonstrates knowledge of Asurint’s products, services, processes and procedures to effectively communicate Asurint’s advantage to our clients and creates alignment between our clients and our internal teams.
Collaborates with the Sales and Operations teams to onboard and integrate new clients; presents solutions to ensure a timely implementation completion.
Develops and maintains knowledge base of client programs, processes, procedures, pricing, packages, etc.
Prepares and presents business reviews to assigned client base on a semiannual and/or annual basis.
Establishes Asurint as a strategic partner to our clients and key stakeholders, while delivering customer and industry intelligence to drive retention and revenue growth.
Possesses an in-depth understanding of the client market and their industries.
Identifies risks and presents developed solutions to internal and external stakeholders.
Monitors, evaluates, and reports on account health; works proactively to ensure superior client satisfaction.
Drives solutions within the multifunctional teams.
Travels to client locations to resolve issues; collaborates on new opportunities and solutions.
Other duties as required.