Account Manager

VERITEXT LLC•Livingston, NJ

10h

About The Position

Providing our clients with exceptional service is the foundation of our business. As an Account Manager (Corporate Services), you’ll be responsible for supporting some of our biggest clients and driving activities and revenue from existing accounts around the nation. Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art conference spaces across North America. Veritext is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security ensures that Veritext clients have the best tools available and the confidence of working with the market leader. Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.

Requirements

Minimum of 2 years of direct selling OR Account Management experience
Proficiency in MS Office required
Must possess excellent written and verbal communication skills
Customer Service oriented with strong interpersonal skills
Dedicated professional with the ability to respond to requests promptly and accurately
Detail oriented, organized and able to multitask
Proactive and motivated with strong problem solving and follow-up skills
Must be able to work both independently and with a team

Nice To Haves

Bachelor's degree preferred

Responsibilities

Build client relationships through tactical conversations to understand the law firm’s business objectives and goals.
Use telephonic and electronic communications (including webinars) to promote client communications
Provide secondary Veritext connection/relationship to contacts (in addition to primary contact of client service associate)
Upsell new and appropriate services and solutions to the contacts; understand client value and commensurate services
Articulate Veritext’s value proposition and differentiators
Work with Principals, Reporters and other key individuals to secure incremental business (limited face-to-face interaction)
Trouble shoot issues/needs where appropriate; escalate and communicate with appropriate people; resolve client issues/problems
Follow/enhance contact protocols/tracks, segment clients into appropriate tracks
Utilize proprietary software and CRM to manage and log all activity
Deliver minimum of 1 Continuing legal education (CLE) per quarter

Benefits

Competitive compensation; base salary ($60-$65K) + annual bonus opportunity and total rewards package
Comprehensive medical, dental and vision insurance
Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 4 personal days, vacation, sick and discretionary time)
Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)
Matched 401(k) to help you save for your future
Pet insurance to help your pet(s) live a long and happy life
Flexible Spending Accounts (healthcare, dependent care, transit & parking)
Company-paid life insurance as well as short-term and long-term disability insurance
Learning and development opportunities to advance both personally and professionally
Veritext Summer Camp – a fun-filled culture building and learning experience
Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!