Account Manager

Rich Products Corporation • Oak Brook, IL

1d

About The Position

ROAR Logistics, Inc. is a global transportation service provider (3PL) and U.S. Customhouse Brokerage, offering an extensive portfolio of Rail, Ocean, Air, and Road services to aid clients in the delivery of their products around the world. ROAR utilizes state-of-the-art technology to coordinate, manage and track shipments from point of origin to final destination, delivering best in class customer service and support with comprehensive operations in major markets throughout the world. ROAR has a culture that blends the latest business practices with family values, fostering world-class professionalism combined with family intimacy. The Account Manager position requires the candidate to work independently and as part of a team to procure qualified carriers to transport freight via intermodal service in a timely manner while maximizing margins, developing relationships, and minimizing risks. The role also involves tracking & tracing as well as managing customer orders for movement via intermodal transportation.

Requirements

• High School Diploma or equivalent GED is required.
• Two or more years of experience in intermodal operations or related transportation industry
• Excellent computer skills with Microsoft Office Products and Transportation Operations Systems
• Work requires professional written and verbal communication and interpersonal skills.
• Must have the ability to work independently as well as in a team environment.
• Must be comfortable and confident working in a fast-paced, dead-line driven and sometimes stressful environment.
• Must be able to manage multiple projects simultaneously with a sense of urgency.
• Candidate should have a positive mindset and be self-motivated.

Nice To Haves

• Bachelor’s Degree in Logistics is preferred

Responsibilities

• Source/secure (existing and new) drayage carriers and arrange timely pickup of customer’s shipment orders
• Dispatch drivers ensuring a high level of detail, as well as evaluate and select proper rail routings to ensure timely delivery of customer’s freight while maximizing profitability
• Manage and input information into customers Transportation Management System (TMS)
• Enter and update customer and carrier profiles within ROAR’s operating system
• Ability to handle inbound and outbound calls with customers and carriers
• Ability to aggressively handle rate negotiations with carrier partners
• Work with an operations team and account managers to ensure customer expectations are met and exceeded
• Be a problem-solver and solutions-provider to all customers, carriers and ROAR associates.
• Be able to handle other tasks as assigned by ROAR Management team, as well as related administrative duties with both accuracy and efficiency.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees