Account Manager - Ground Handling Operation

AGI•Palm Springs, CA

18h•Onsite

About The Position

Alliance Ground International (AGI) is a large, independently owned ground handling company serving over 100 airlines in 61 airports across the U.S. and Canada, with over 12,000 team members. The company has a strong reputation in aviation ground services and is committed to providing high-quality service and maintaining outstanding safety. The Account Manager role involves managing, directing, and coordinating all activities related to ground operations, ensuring contract/regulatory compliance, and customer satisfaction. This includes conducting audits, developing training materials, managing manuals, ensuring personnel are properly trained, and maintaining the Hazardous Materials Training Program. The role also focuses on developing and implementing policies for GSE equipment, leading by example to deliver great service, ensuring compliance with safety and security procedures, monitoring KPIs, investigating irregularities, and driving consistency through clear communication. The Account Manager will also ensure training is completed and documented, build stakeholder relationships, resolve conflicts, and ensure efficient flight operations. The position requires adherence to the station's attendance policy and involves supervisory responsibilities such as interviewing, hiring, training, planning, assigning work, appraising performance, rewarding employees, and addressing complaints.

Requirements

Effective people management and planning /organizational skills
Customer focused and analytical with good judgment
Able to work under pressure and a team player
Ground handling management experience preferred
Ability to deal with conflict and resolve issues
Intermediate computer skills with working knowledge of Microsoft Office programs.
Excellent English verbal and written communication skills.
Must be able to handle stress in a fast-paced environment and ensure deadlines are met.
Ability to concentrate on detail.
Ability to lift 50-70 lbs.
Adhere to safety practices and programs.
Ability to multitask.
Good communication skills
Valid US driver’s license.
Successful completion of required airport badging process

Responsibilities

Managing, directing and coordinating all activities relating to ground operations
Coordinate with Company personnel, customers, third party service providers and applicable government agencies to ensure contract/regulatory compliance and customer satisfaction in all aspects of the Company's ground operations.
Conduct periodic audits on all Company ground operations.
Produce, revise, and distribute all departmental training aids, directives, reports, forms, memos, etc. and is responsible for all departmental manuals.
Ensure all personnel involved in Company ground operations and/or ground handling of Company aircraft are properly trained.
Evaluate training and performance records of employees to determine and formulate training designed to increase employee efficiency, safety, plus ensure compliance with all Company and governmental regulations.
Maintain the Hazardous Materials Training Program for all applicable employees.
Develop and implement policies and procedures for the safe and efficient handling of GSE equipment.
Lead by example to deliver consistently great service to our customers
Ensure compliance with all Company safety and security procedures in order to meet/exceed regulatory standards
Maintain, monitor and report on agreed key performance indicators (KPI's)
Conduct full investigations on irregularities, accidents or complaints as per our standard reporting requirements
Drive consistency and standards by ensuring clear communications at all levels on operational policies and procedures.
Ensure all agreed training is completed and documented
Build and maintain relationships with stakeholders, internal and external
Resolve issues/conflicts in a timely manner
Ensure efficient operation of inbound and outbound flights
Conducts oneself in such a way as to promote and drive integrity, fairness, personal attitude and respect for others.
Able to meet the Station's attendance policy.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding employees; addressing complaints and resolving issues.