Account Manager

CLARION SECURITY LLC•Covington, FL

20h•Onsite

About The Position

Clarion Security LLC prides itself on building a culture of excellence and fostering diversity and inclusion. As a Clarion Account Manager, you will be responsible for ensuring the security and safety of our client's property and personnel. This includes knowing site-specific policies, being attentive, recording incidents, and participating in emergency response procedures while providing superior customer service. The role involves developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders, and acting as a liaison between customers and internal teams to ensure the timely and successful delivery of solutions. You will manage and develop client accounts to maintain favorable relationships and lead a team of Account Managers dedicated to meeting the operational needs of assigned client segments.

Requirements

5 years supervisor experience with 2 years in the capacity of a supervisor
5+ years of experience in the private sector managing a large account of more than 25 officers
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
Experience in delivering client-focused solutions based on customer needs
Proven ability to manage multiple projects at a time while paying strict attention to detail
Excellent listening, negotiation and presentation skills
Excellent verbal and written communications skills
Deep digital understanding
Self-motivated and able to thrive in a results-driven environment
Natural relationship builder with integrity, reliability and maturity
Ability to prioritize among competing tasks
Critical thinking and problem-solving skills
Understanding of website development, marketing, measurement and analytics, content management, digital marketing and internet technology
Excellent time and project management skills
Keen attention to detail and adherence to deadlines
Expert at Microsoft Office Suite, Google Apps, Salesforce and help desk support software
Be at least 25 years of age
Possess effective written and oral communication and interpersonal skills to work in a team environment and to interact with customers, clients, and visitors of all categories
Successfully complete a background investigation and a drug screen in accordance with all federal, state, and local laws
Possess a valid driver's license with at least one year of driving experience, a clean driving record, and the ability to safely operate a vehicle (for driving positions)
Utilization of computer skills to operate Office and CRM software
Be or obtain Taser certifications (Company Paid)

Nice To Haves

Bachelor's Degree in appropriate field of study or equivalent work experience, preferred
5+ years of marketing experience with agency background desirable

Responsibilities

Be responsible for the security and safety of our client's property and personnel
Know all site-specific policies and procedures
Be attentive and alert
Record and report incidents
Participate in the client's emergency response procedures as appropriate
Provide superior customer service
Develop long-term relationships with a portfolio of clients
Connect with key business executives and stakeholders
Liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs
Manage and develop client accounts to initiate and maintain favorable relationship with clients
Lead a team of Account Managers dedicated to meeting the operational needs of assigned client segments
Be the primary point of contact and build long-term relationships with customers
Help customers through email, phone, online presentations, screen-share and in person meetings
Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
Forecast and track key account metrics
Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments
Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
Monitor and analyze customer's usage of our product
Review with attention to detail CCTV Cameras
Provide detailed incident reports
Provide detailed reports to Client on a daily and weekly basis