Account Manager - CarepathRx - Remote

The Cigna Group

3d • Remote

About The Position

Join CarepathRx as an Account Manager, where you will help patients transition safely and confidently from hospital care to home-based therapy. In this role, you will build strong referral relationships, coordinate complex home-care services, and partner with clinical and operational teams to deliver seamless, cost-effective care and a positive patient experience.

Requirements

• Minimum 3 years of relevant experience in healthcare, account management, referral coordination, insurance, patient services, or a related customer-facing role.
• Strong project management, organizational, analytical, and problem-solving skills.
• Excellent written, verbal, interpersonal, and customer-service communication skills.
• Ability to manage multiple priorities and work independently in a fast-paced environment.
• Proficiency with Microsoft Office tools, including Word and Excel.
• Ability to collaborate effectively with hospital staff, physicians, home health agencies, community resources, patients, and families.
• Demonstrated ability to identify customer needs and develop practical, timely solutions.

Nice To Haves

• Bachelor’s degree or equivalent professional experience.
• Experience in managed care, insurance, home infusion, specialty pharmacy, or home-based patient services.
• Public speaking, provider education, or referral-source presentation experience.
• Experience supporting patient transitions from acute-care settings to home-based therapy.

Responsibilities

• Provides a single point of contact for Physician offices while building relationships to promote specialty infusions for patients at home.
• Promotes and maintains the continuum of patient care from the hospital to home setting specific to patients in need of Home IV therapy and Enteral Nutrition.
• Build and maintain strong relationships with assigned hospitals, clinics, physician offices, home health agencies, and community partners.
• Collaborate with multidisciplinary teams to coordinate quality, cost-effective services in the home and support positive patient outcomes.
• Manage the referral process from initial intake through service coordination, including insurance verification, home health scheduling, and communication of financial responsibilities.
• Partner closely with operational teams to ensure timely referral processing, service readiness, and a smooth patient transition.
• Provide appropriate basic education to patients and families regarding therapy and next steps in the care process.
• Identify patient, family, or referral-source concerns and coordinate solutions that protect service quality and satisfaction.
• Support territory growth by engaging referral sources and communicating the value of CarepathRx services.
• Maintain accurate documentation and protect the confidentiality of patient information and records.
• Participate in required education, departmental meetings, and training to strengthen knowledge and service delivery.

Benefits

• medical
• vision
• dental
• well-being and behavioral health programs
• 401(k)
• company paid life insurance
• tuition reimbursement
• a minimum of 18 days of paid time off per year
• paid holidays
• leaves of absence

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree