Account Manager (OTE $140,000/year USD), @CXT Software

CXT Software•Virginia Beach, VA

2d•Remote

About The Position

CXT Software provides the technology backbone for delivery processes, empowering courier, route delivery, and healthcare companies to maximize operational potential. Our solutions streamline business functions, freeing time and resources for exceptional service delivery. Every day, we help countless businesses optimize their delivery operations and drive success. We're looking for an Account Manager to own and grow a $5M–$10M+ portfolio of customers in a high-impact, rebuild-phase SaaS business. This is not a maintenance role; you will drive expansion, retention, and customer outcomes as part of a full Account Management transformation. We are rebuilding our AM function from the ground up, and you will help define what "great" looks like. This role goes far beyond relationship management. You will own Net Revenue Retention (NRR) for your book of business, identify and close expansion opportunities, manage renewals and mitigate churn risk, and operate with the pipeline and forecast discipline of a quota-carrying seller. You'll partner cross-functionally with Product, Support, and Services to deliver customer outcomes, and you'll have the influence and trust to refine the playbooks, processes, and best practices that shape the future of our customer organization. If you want to own a number and be measured on outcomes, enjoy building pipeline and closing expansion deals, and thrive in environments that are evolving and improving, this is the role for you.

Requirements

4–8+ years in mid-market SaaS Account Management, Customer Success, or Sales
Proven track record of independently identifying and closing expansion opportunities
Experience owning revenue targets (NRR, expansion, or renewals)
Strong commercial acumen and negotiation skills
Ability to manage multiple accounts and priorities effectively
Experience working cross-functionally to drive customer outcomes
Comfortable operating in an evolving, fast-paced environment
Proficiency with CRM tools (Hubspot, Salesforce); collaboration tools (Jira, Confluence, MS Teams); productivity tools (MS Office Suite, G-Suite)

Nice To Haves

Experience in a rebuild or transformation environment
Previous experience working in Transportation Management Systems (TMS) or last-mile / logistics technology companies is a huge plus
Daily use of AI in customer-facing and revenue workflows

Responsibilities

Own Net Revenue Retention (NRR) for your book of business – deliver against expansion, renewal, and retention targets
Identify up-sell and cross-sell opportunities and progress them to close
Build and maintain a healthy expansion pipeline (3–4x coverage) against quota
Proactively manage renewal cycles, identify at-risk accounts early, and execute recovery plans to maintain strong GRR performance
Maintain accurate pipeline and forecasts in CRM; clearly communicate expected outcomes and risks
Lead commercial conversations with customers – pricing, renewals, and contract changes
Partner cross-functionally with Product, Support, and Services to deliver customer outcomes and drive issue resolution
Contribute to building the AM function – refine playbooks, processes, and best practices, and provide feedback on what is and isn't working