Account Manager

Angle Health•San Francisco, CA

29d

About The Position

At Angle Health, we believe the healthcare system should be accessible, transparent, and easy to navigate. As an AI-native, integrated healthcare company, we are replacing legacy systems with modern infrastructure to deliver members and patients the care they need when they need it. If you want to build the future of healthcare, we'd love for you to join us. The Account Manager owns the renewal business for our employer groups and partners. In this role, you will work cross-functionally with our Sales, Product, Engineering, and Data Teams to create a seamless onboarding experience while also working to continuously improve the overall product experience. You will be the primary point of contact for employer administrators and brokers providing education and support.

Requirements

3-5 years of experience in healthcare, insurance, digital health, employer benefits, and other related industries
Active producer license
Superior customer service and communication skills
Patient and professional demeanor when handling challenging clients
Analytical, creative, and compassionate approach to problem solving
Intellectual curiosity—surface level answers don't do it for you. You dive into the details and the data because you're not satisfied until you get to the root cause or attain a fundamental understanding of whatever it is you're working on
A strong and dedicated work ethic—someone who takes pride in the quality and output of their work
Growth mindset with a willingness to not only learn, but also teach, lead, and follow
An ability to operate autonomously and adapt in fast-changing environments
A passion for democratizing access to healthcare and disrupting the status quo

Nice To Haves

Experience with ZenDesk and Jira is a plus

Responsibilities

Manage the initiation of client and internal meetings, facilitate discussion, gathering of critical information with the client and producer, and timing of deliverables
Accountable for member group escalations of claims and eligibility
Create and maintain work stream project plans, status reporting, and documentation, including but not limited to decisions, risks, issues, and change control
Collaborate across work streams understanding work interdependencies and the associated schedule implications
Utilize critical thinking to assess risks proactively, prioritize issues, and work based on impact
Communicate to stakeholders effectively and concisely
Creatively problem solve and identify process improvements always driving towards operational excellence
Prepare and present quarterly reports for business reviews

Benefits

Competitive compensation and stock options
100% company-paid comprehensive health, vision & dental insurance for you and your dependents
Supplemental Life, AD&D and Short-Term Disability coverage options
Discretionary time off
Opportunity for rapid career progression
Relocation assistance (if relocation is required)
3 months of paid parental leave and flexible return to work policy (after 10 months of employment)
Work-from-home stipend for remote employees
Company provided lunch for in-office employees
401(k) account
Other benefits are coming soon!