Account Manager - Commercial Landscaping

Granite Hills Group•Richmond, VA

5d•Onsite

About The Position

The Account Manager is the main point of contact for our clients and assists the branch production team in obtaining high quality landscape services. The Account Manager is responsible for achieving revenue, profitability, and contract renewal goals through the delivery of outstanding service and strong client relationships while continuing to grow the branch's book of business through new sales/business development.

Requirements

Thought Provoking: Capable of making others think deeply on a subject
Innovative: Consistently introduces new ideas and demonstrates original thinking
Team Player: Works well as a member of a group
Enthusiastic: Shows intense and eager enjoyment and interest
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Goal-Oriented: Inspired to perform well by the completion of tasks
Self-Starter: Inspired to perform without outside help
Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Responsibilities

Drive customer satisfaction and retention by understanding the individual needs of our customers
Provide excellent service and communication in a constructive, courteous manner with a focus on problem-solving
Promote high standards for customer service, safety, and company culture and core values in a positive team environment
Provide organizational management, leadership and communication between client and production team in a timely fashion and work cooperatively to find delivery solutions
Maintain Landscape Quality Audit process in conjunction with Production Manager to identify property maintenance needs and enhancement opportunities
Create client proposals, contracts, and recommendations and estimates that are designed to meet each client’s objectives are accurately and appropriately prices
Identify new business opportunities by cultivating and maintaining business relationships with existing customers
Actively prospect for potential clients and pursue new business relationships
Participate in, organize, and lead networking events to foster relationships with potential and existing customers as both a leader in the industry and a representative of Granite Hills Group