Account Manager

True Media • Kansas City, MO

2h • Hybrid

About The Position

True Media is seeking a dedicated and personable Account Manager to maintain client accounts and serve as the main point of contact. The ideal candidate should have a passion for helping others and a drive for providing exceptional customer service, with critical abilities in follow-through and accountability. This role requires excellent problem-solving skills. The position is open in all True Media office locations, including Kansas City, MO, Columbia, MO, St. Louis, MO, and Minneapolis, MN, and offers a hybrid work schedule of 3 days in the office and 2 days working from home. Visa sponsorship is not available, and applicants must be legally authorized to work in the United States permanently without employer sponsorship.

Requirements

• 2-4 years experience in account management/coordination or sales in a marketing or agency setting, or equivalent duties
• Ability to lead day-to-day relationships and work with management and multifunctional teams to respond to client needs
• Experience in building media plan recommendations
• Excellent follow-through and no hesitation in ensuring accountability across teams
• Familiarity with analytics, advertising data / tech, and DMP technologies
• Problem-solving skills
• Willingness and desire to be a key individual contributor and strong team player
• Strong written and verbal communication skills, presentation skills along with cross-company and partner collaboration skills
• Ability to be clear, concise, and effective in communication
• Capability to work proactively under pressure and handle multiple ad hoc requests
• High level of comfort escalating and presenting key issues to management
• Experience leading and collaborating with cross-functional teams
• Bachelor's degree from a four-year college or university

Nice To Haves

• Degree or concentration in advertising, marketing, or communications preferred

Responsibilities

• Serve as the main point of contact in all matters related to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnerships
• Maintain accurate client records, keeping track of any contract updates and renewals
• Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
• Develop and manage statements of work that meet client needs, outline the agency's services and compensation, and minimize the agency's risk
• Monitor account activity against the statement of work and alert the internal team about out-of-scope activity, and then manage scope changes or additional needed changes
• Generate progress reports for clients and senior leaders within the organization
• Handle inquiries and requests from customers and address their needs
• Driving the end-to-end media process between the client and internal teams
• Partnering closely with campaign management on campaign activation, trafficking, and optimizations
• Owning communication and updates with clients and internal stakeholders regarding campaigns
• Working closely with data analytics to ensure reporting accuracy
• Sharing actionable insights and recommendations to support supplier's strategy and driving incremental revenue
• Supporting / Overseeing monthly campaign billing, ensuring accuracy and delivery
• Work with Sales professionals to develop proposals, provide deal evaluation, revisions, and follow-up
• Collaborate on Quarterly Business Reviews
• Maintain relationships, manage the day-to-day business with clients, and identify growth opportunities to drive additional revenue beyond the original contracted amount
• Lead campaign kick-offs and performance discussions with clients
• Deliver on all role-specific accountability metrics and goals

Benefits

• The chance to be a part of a growing company and the next success story
• Amazing opportunities for career development
• Recognition programs
• Employee referral bonus
• Hybrid work schedule; 3 days in the office, 2 days working from home
• Fun and collaborative work environment
• Casual dress code
• Insurance Coverage (medical, dental, vision, life, and disability)
• 401(k) retirement plan, with employer 4% match
• Work/life benefits, including mental health and wellbeing support
• Flexible Time Off Policy
• Paid holidays, including agency closing Christmas Eve-New Year's Day
• Paid leave options, including sick leave, medical leave for self and family, and parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees