Account Manager
About The Position
EverPass Media is a premier media and technology platform dedicated to commercial businesses. We aggregate and distribute premium live sports—including NFL Sunday Ticket, Peacock exclusives, and TKO Group content—to commercial venues nationwide. Backed by the NFL and RedBird Capital Partners, we are revolutionizing how fans experience live sports in public spaces by providing businesses with the content and tools they need to drive growth. Role Overview As an Account Manager, you will be the primary point of contact for our commercial partners. Your goal is to ensure our customers (ranging from local sports bars to national hotel chains) are maximizing the value of the EverPass platform. You will manage the post-sale relationship, focusing on retention, upselling new content packages (like ESPN+), and ensuring technical success.
Requirements
- Experience: 4–7+ years in B2B Account Management or Sales, ideally within SaaS, hospitality tech, or media.
- Sports Knowledge: A deep understanding of the sports media landscape and how live events (NFL, UFC, Soccer) impact the hospitality industry.
- Consultative Mindset: Ability to translate complex media licensing and tech specs into clear business value for non-technical business owners.
- CRM Proficiency: Experience managing pipelines and customer health scores in Salesforce or similar tools.
- Grit & Ownership: A self-starter who thrives in a fast-paced, "startup" environment where processes are still being built.
Responsibilities
- Relationship Management: Act as a trusted advisor to venue owners and operators, helping them use sports content to increase "dwell time" and patron spend.
- Portfolio Growth: Identify opportunities to upsell new sports packages and marketing tools (like the UPshowinteractive signage platform).
- Retention & Renewals: Manage the end-to-end renewal process for annual subscriptions, ensuring high retention rates across your assigned territory.
- Customer Onboarding: Partner with our Solutions Architects to ensure seamless technical setup of streaming hardware and software.
- Performance Tracking: Use data and analytics to show customers the "ROI of Sports," highlighting how specific games or events drove foot traffic to their locations.
- Cross-Functional Collaboration: Bring "voice-of-customer" feedback to our Product and Content teams to help shape our future roadmap.
Benefits
- Competitive Compensation
- Medical, dental, vision, life, and short-term disability insurance
- Professional Development Programs
- Access to senior management and mentoring opportunities
- Employee Recognition Program
- Unlimited PTO
- Paid Parental Leave
- Mental Health and Recharge Days
- 401k Match
- Pre-tax Transportation
- Employee Assistance Program
- Social Events including: Team Wins and Highlights from the Month, Cultural and Diversity Spotlights, and Happy Hours
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
