Account Manager - Merchandising, Retail & Auto

WorkWhile

1d • Remote

About The Position

WorkWhile is looking for an Account Manager to join our Merchandising, Retail & Auto pod and build long-term, trusting relationships with our clients. This role is focused on managing a portfolio of accounts - from big-box, grocery, and specialty retailers to merchandising and consumer brands and other multi-location operators - ensuring they have the right in-store, reset crew, and distribution center workforce to keep operations running smoothly, especially during peak seasons, resets and remodels, inventory cycles, and high-volume periods.
You will serve as the primary point of contact for your clients, driving satisfaction, retention, and growth while acting as a strategic partner who understands the fast-paced, demand-driven nature of retail and merchandising operations.

Requirements

• 3-5+ years of proven experience as an Account Manager, ideally within retail, merchandising, staffing, or workforce solutions.
• Experience in automotive is a plus, but not required
• Strong understanding of retail operations, labor dynamics, and the staffing challenges unique to high-volume, shift-based environments
• Demonstrated ability to communicate, present, and influence stakeholders at all levels — from store managers to VP-level executives
• Experience managing multi-location or enterprise accounts is a strong plus
• Solid experience with CRM software (Salesforce or similar) and Google Suite
• Track record of delivering client-focused solutions and hitting retention and growth targets
• Ability to juggle multiple accounts and competing priorities while maintaining sharp attention to detail
• Excellent listening, negotiation, and presentation skills
• Strong verbal and written communication skills
• Undergraduate degree preferred

Nice To Haves

• Experience in automotive is a plus, but not required
• Experience managing multi-location or enterprise accounts is a strong plus

Responsibilities

• Serve as the lead point of contact for all account management matters for your clients, including staffing planning, escalations, and ongoing strategy
• Build and maintain strong, long-lasting relationships with store operations managers, district managers, merchandising and DC leaders, HR leaders, and other key stakeholders
• Develop a deep understanding of each client's environment - including seasonal hiring surges, reset and remodel calendars, inventory events, and customer traffic patterns - to proactively meet their workforce needs
• Maintain and grow client contracts, identifying upsell and expansion opportunities across store locations, distribution centers, regions, or new job categories
• Develop trusted advisor relationships with key accounts, aligning WorkWhile's solutions to their operational goals and labor challenges
• Ensure timely and successful fulfillment of shifts and workforce solutions in line with client expectations and SLAs
• Communicate the progress of weekly, monthly, and quarterly workforce initiatives clearly to both internal teams and client stakeholders
• Forecast and track key account metrics including fill rates, worker performance, client satisfaction scores, and revenue growth
• Prepare regular account health reports and business reviews tailored to operations leadership
• Collaborate with the Sales team to identify growth opportunities within existing accounts and expand WorkWhile's presence across new store locations, banners, or regions
• Partner with Ops teams to ensure worker supply meets client demand, especially during peak periods (holidays, back-to-school, large reset programs, etc.)
• Assist with challenging client requests or issue escalations, providing quick and effective resolutions to minimize operational disruption

Benefits

• Competitive base salary + commission with clear OTE upside
• Equity
• Remote work culture with opportunities for co-working in SF, NY, Seattle & Toronto
• In-person company off-sites
• Medical, dental, & vision coverage
• Flexible time off
• 401(k)
• WFH stipend to support your home office needs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree