Account Manager

Beyonk • Austin, TX

27d • $50,000 - $55,000 • Remote

About The Position

Beyonk Group is on a mission to help experience and attraction businesses grow faster and smarter.
As a full-scale growth partner, we combine industry-leading booking and ticketing software with powerful marketing services and data-driven insights - helping attractions and experience providers operate efficiently, reach more visitors, and maximise revenue.
Our technology makes it simple for customers to book directly through our partners’ websites while giving operators the tools, integrations, and automation they need to manage and scale their business.
Through our marketing services, we help leading destinations - from family attractions to major farm experiences - reach millions of new visitors every year.
We’re growing fast, welcoming thousands of customers a day to incredible experiences, and expanding across the UK and US. We work partly remotely and partly from our London office, in a fast-paced, collaborative, and ambitious environment. It’s an exciting time to join Beyonk Group, grow with us, and shape the future of how the world experiences the world.

The role
As an Account Manager, you’ll own long-term relationships with a portfolio of SMB customers using Beyonk’s software to run mission-critical parts of their business.
This is a commercial role. You’ll be responsible for retention, renewals, and upsell, while also spending around 25% of your time on customer support (more initially) to build deep product knowledge and real customer empathy.
You’ll work closely with business owners who aren’t always tech-savvy, during moments when the platform has to work. Your job is to bring clarity, confidence, and commercial value.

Requirements

• SaaS experience serving SMB customers
• Comfort working with non-technical decision-makers
• Exposure to attractions, hospitality, events, tourism, or leisure via software platforms serving those industries
• Experience owning renewals and upsell conversations
• Confidence balancing customer advocacy with commercial responsibility
• Calm under pressure
• Clear in communication
• Comfortable switching between hands-on problem-solving and commercial conversations
• Fully remote role - Ideally based in Austin, Texas
• Around 25% of time spent on support (higher initially during onboarding)
• Occasional evening or weekend work during peak periods (compensated)
• Comfortable managing your own time, priorities, and customer portfolio

Responsibilities

• Own a portfolio of customers post-sale, acting as their main point of contact
• Lead onboarding and early adoption, helping customers set up for success
• Proactively manage renewals, retention, and upsell opportunities
• Translate customer goals into clear recommendations that drive revenue and results
• Spend ~25% of your time handling customer support tickets and chats (more initially)
• Troubleshoot issues, guide best practice, and feed insights back into the wider team
• Run structured check-ins, especially ahead of peak trading periods
• Spot risk early and take ownership of resolution

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed