Account Manager

TEN (Transportation Equipment Network) • Springfield, MA

22d

About The Position

The Account Manager is the primary point of contact for our clients, ensuring that their needs are met and their expectations exceeded. This role manages a portfolio of accounts, coordinates with internal teams, and works to build strong, lasting relationships. The role will involve project management, strategy development, and effective communication to ensure client satisfaction and retention.

Requirements

• BA/BS or Associate degree in Business, Marketing, Communications or a related field.
• Previous experience as an account manager, or in a similar role.
• Effective verbal and written communication skills including virtual meeting skills.
• Strong organizational and computer skills - with a working knowledge of Microsoft Office applications.
• This position requires extensive travel up to 60-75% of the time.
• Please note all prospective employees must pass a pre-employment background check, drug screen, have a valid driver’s license, and meet our insurability standards.

Nice To Haves

• Experience in the transportation or equipment leasing industry is considered a strong asset.

Responsibilities

• Serve as the main point of contact for assigned clients, building strong relationships and understanding their business needs.
• Manage client accounts and ensure all deliverables are met in a timely and professional manner.
• Collaborate with cross-functional teams (sales, marketing, product, etc.) to develop and execute strategies that align with client goals.
• Track and report on account performance, providing insights and recommendations for improvement.
• Monitor industry trends and competitors to ensure clients remain competitive in their markets.
• Address client concerns and resolve any issues in a prompt and efficient manner.
• Conduct regular meetings with clients to review account status, discuss opportunities, and ensure satisfaction.
• Identify opportunities for upselling and cross-selling additional products or services to existing clients.

Benefits

• Comprehensive Health, Dental, Vision, and numerous additional insurance programs available
• 401(k) plan with company match
• Profit-sharing opportunities
• Paid time off (PTO) and paid holidays
• Wellness incentives to support a healthy lifestyle
• Employee recognition and awards programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees