Account Manager

broadhead.•Minneapolis, MN

13h•Hybrid

About The Position

Our Account Manager serves as a key liaison between clients and all agency departments. You play a vital role in supporting the agency account team to ensure we’re developing and delivering the highest level of work for our clients. You will champion client and agency needs, specifically: monitoring workflow accuracy, initiating projects, information gathering, and facilitating client activity and growth. You will team up with an Account Supervisor or Account Director and consistently collaborate with other agency teammates – including creative, brand strategy, digital, media and project management. An aptitude to drive work and take accountability is important. Accurately assessing people and circumstances, combined with the ability to think on your feet is imperative.

Requirements

2+ years advertising/branding agency account management experience
Ability to organize and manage multiple projects with a keen attention to detail in a fast-paced environment
Strong interpersonal skills and collaborative nature
Superior written and verbal communication skills, including presentation skills
Exceptional initiative and follow-through skills
Proactive, resourceful, and solution-oriented
Demonstrated ability to manage deadlines and budgets
Strong grasp of digital landscape and technology
Ability to travel for business as required

Responsibilities

Assume role of a primary day-to-day client contact for a primary client and support on others
Cultivate a positive and trusted relationship with client and internal teams
Develop a thorough knowledge of the client’s business, keeping up on industry trends and events
Develop and maintain competitive analyses, track sales, measure results against client goals
Support agency team in development of integrated marketing communication plans, creative briefs, proposals, and presentations
Develop knowledge of advertising processes in all channels (branded content, video, print, digital, radio, outdoor, etc.) to help facilitate and deliver on client initiatives
Present project estimates and timelines, and manage delivering work on time and on budget
Update weekly status reports and participate in weekly status meetings
Issue next step reports following all client meetings to ensure alignment on deliverables
Assist in review and reconciliation of monthly client billing
Demonstrate a willingness for continuous learning and proactively participate in opportunities
Foster positive morale in the workplace and invest in creating internal team camaraderie and collaboration (in-person and virtually)
Performs other duties as assigned to meet the changing needs of the agency