ACCOUNT MANAGER, SALES & MARKETING

Rent-2-Own • Franklin, OH

4d • Hybrid

About The Position

You are the ultimate advocate for our customers! Your goal isn’t just to "collect payments"—it’s to keep the dream alive. You are a consultant, a problem-solver, and a negotiator who helps our customers stay on track so they can finally own the products they love. When life gets in the way for our customers, you are the one who steps in with a plan to save the day (and the agreement).

Requirements

• Elite communicator: able to talk to anyone, anywhere, about anything.
• Persuasive, empathetic, and firm when necessary.
• Love a challenge and find satisfaction in making a deal work.
• Able to handle tough conversations with a smile and remain calm.
• Tech-savvy: able to navigate CRM and POS systems.

Responsibilities

• Be the primary point of contact for active customers.
• Find creative solutions that help the customer keep their gear while protecting the business when an account falls behind.
• Bring high energy and a positive attitude to every call and visit.
• Own specific customer lists, following up on returns and re-engaging lost customers.
• Keep customer interactions personal and build real rapport and trust.
• Look for ways to add more value to the customer's home by offering new agreements.
• Conduct friendly check-ins or professional retrievals in the field.
• Keep customer records accurate and document every interaction.
• Process every payment with precision.

Benefits

• The "Magic" Factor: Helping a customer complete their agreement and officially Own It!
• Independence: Spend time in the office and in the community.
• Professional Growth: This role is the ultimate training ground for future leaders.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed