Account Manager

TransPerfect•Philadelphia, PA

22h•Onsite

About The Position

TransPerfect is the global leader in the language services and technology industry, helping international brands and organizations implement solutions to communicate, operate, and sell products and services efficiently and effectively. The company offers a wide range of services including interpretation, multicultural and digital marketing, SEO, website globalization, multimedia work, video, e-learning, training, and legal support services, all supported by best-in-breed software platforms. TransPerfect seeks individuals who are proactive and willing to engage fully in their roles. They offer a fast growth path and comprehensive training on their services, technology solutions, and workflows. Key skills desired include strong communication and relationship-building abilities, the capacity to remain calm under pressure, and a sense of ownership for client success. This particular opportunity is based in TransPerfect's Denver office, and the company offers career development, an attractive bonus plan, and frequent social events.

Requirements

Excellent written and verbal English communication skills
Minimum Bachelor's degree or equivalent
Excellent problem solving and analytical skills
Strong interpersonal skills
Effective time management

Responsibilities

Develop new business relationships and serve as the first level of support to existing clients
Develop prospective clients through several strategies including internet research, trade show lists, referrals, various professional directories and personal investigation
Foster and close new clients through referrals, cold calling, networking, and other means (tradeshows, regional organizations, etc.)
Grow new business from existing clients, including working closely with senior leadership to expand current relationships and upsell the TransPerfect portfolio
Creatively problem solve to improve current new business development strategy
Negotiate rates and deadlines with prospective and current clients
Educate prospective and existing clients regarding the translation process, including TransPerfect’s rates, justification for turnaround time, and competitors’ information
Liaise with production to ensure that all jobs are handled appropriately and with keen attention to detail, resulting in a perfect product
Consistently follow up with clients to ensure their satisfaction with delivery, quality and customer service
Understand all industries that TransPerfect markets to including industry leaders, current events and any other pertinent data
Perform other special projects or duties when required