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MXR Imaging, Inc.•Kansas City, MO

7d•Onsite

About The Position

This mid-level experienced position is one in which you will learn and grow within the company. Primarily focused on existing customer engagement, this position will allow you to satisfy customers' needs and requests, respond to their queries in a timely manner and aspire to deliver positive customer experience. Excellent communication and negotiation skills along with a customer service oriented approach will support you in ensuring customer satisfaction and loyalty. Ultimately, you should be able to grow our business and your career by building successful, long-term client relationships.

Requirements

High School Diploma
Three to five years account management experience
Experience and knowledge of the imaging industry
Experience selling B2B imaging solutions
Experience working with department level & C-level customer management.
Excellent verbal and written English communication skills
Ability to work effectively with internal and external customers
Ability to work independently and provide timely results
Proficient with MS Office applications, including Excel, Word, PowerPoint, and CRM software
Strong organizational skills and ability to prioritize tasks
Understanding of customer performance metrics
Business acumen with problem-solving attitude

Nice To Haves

Bachelor's Degree
Preferably selling to all sizes of healthcare facilities

Responsibilities

Manage/Maintain the existing customer base
Identify upselling/cross selling opportunities
Post sales support
Resolve issues/conflicts and provide solutions to customers in a timely manner
Be the voice of the customer
Identify customer hurdles and work to mitigate them
Responsible for selling new X-Ray service contracts
Work with the Service management team to maintain Service contract renewals
Focus on maintaining and growth Medical Supplies sales within the assigned territory
Sell Ultrasound equipment, parts, and probes
Coordinates to utilize service team members, manufacturer team members and sales executive to advance opportunities or address customer needs
Prepares weekly reports on sales calls, territorial and market trends, competitive activity and special reports required by management.
Implement company plans and policies in the management of the territory by maintaining compliance with corporate policies and philosophies.
Maintains current account records by utilizing CRM and updating sales and contact information.
Track all customer engagements in the CRM
Demonstrates and promotes behaviors consistent with the Company's Vision, Mission, and Values in all interactions with customers, co-workers and suppliers.
Complies with all company policies, procedures, and safety standards.
Perform other duties as assigned.