Account Manager

CLEAResult • Plymouth Meeting, PA

20h • Onsite

About The Position

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive. CLEAResult started in Austin, Texas, in 2003 with a simple idea: a results-oriented company could have a positive impact by helping people make smart energy decisions. In the years since, we've grown to become the single largest provider of energy solutions in North America. Now, with offices in over 60 cities in the U.S. and Canada, we're able to tailor our efforts to fit our clients' specific needs, while positively impacting the energy landscape on a global scale. Our mission is to make a change by offering a comprehensive set of energy programs and demand-side management strategies. Our energy experts design and maintain energy optimization services for utility companies as well as institutional, commercial and industrial organizations. We deliver solutions that lower load requirements for utilities, reduce energy bills for end users and minimize environmental burdens on communities. Every day, in every way possible, we change the way people use energy. The Account Manager will act as a representative to the customer's organization, establishing and building relationships in local, regional, and national markets. This role involves managing and promptly resolving customer concerns, recording and tracking customer interactions, and training on technical specifications and program requirements. The Account Manager will also develop strategies to drive increased savings acquisition, work with engineering and program teams to research and analyze technical specifications, prepare sales forecasts, and troubleshoot technical issues.

Requirements

• 5-8 years relevant industry experience
• Bachelor’s degree preferred
• Relevant industry certifications could replace work experience
• If applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations

Responsibilities

• Act as a representative to the customer's organization
• Establish and build relationships in local, regional and national markets
• Manage and promptly resolve customer concerns
• Record, track customer interactions in accordance with corporation's procedures
• Train on technical specifications and program requirements and communicate program changes
• Develop strategies to drive increased savings acquisition
• Work with engineering and program to research and analyze current and future technical specifications and requirements
• Prepare sales forecasts
• Troubleshoot technical issues, determine solution in accordance with product and customer specifications, and recommend solutions
• Maintain current accounts and develop new accounts for medium-size kWh goals for one or more programs
• Act as local, on-site program and company representative to customers and contractors; to encourage participation in the program and overcome barriers
• Design and deliver proposals
• Document customer and contractor interactions to adhere to program requirements
• Provide input and status updates to program staff
• Troubleshoot technical problems and issues, provide technical advice, guidance and training on installation, adaptation, configuration or enhancement in accordance with client specifications
• Travel throughout a defined territory with a Larger geographic impact or mix of low and high-tier client impact

Benefits

• Medical, Dental, and Vision Insurance
• Company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time: giving back to our communities is important to us
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees