Account Manager

JustPark•Dallas, TX

31d

About The Position

If you are a customer-success-driven relationship manager of B2B SaaS (Software as a Service) clients with excellent interpersonal skills, technical chops, and a keen sense of urgency, we want to have a chat with you. You are self-motivated and proactive, with a deep understanding of your products as well as your customers. You excel at anticipating customer needs, staying ahead of potential issues, de-escalating when necessary, and maintaining a positive customer perception throughout the relationship. Your focus is on customer retention while also driving customer growth and nurturing long-lasting relationships. In this role, you will manage client relationships including contract management and renewals, while identifying opportunities to grow accounts through upselling and cross-selling additional products and services. Why Work For Us? Join JustPark as an Account Manager and play a key role in reshaping the parking technology landscape. At JustPark, you'll thrive in a technological and professional environment, utilizing your deep market and customer understanding to ensure client success. We value your ability to anticipate needs, facilitate relationships, and maintain positive customer perceptions. Beyond retention, your role is pivotal in promoting growth and nurturing enduring relationships. Join us to contribute to cutting-edge solutions, be part of a dynamic team, and shape the future of parking technology. Your dedication will make a lasting impact on client success at JustPark.

Requirements

2-3 years’ experience in one or more of the following areas: Customer Onboarding, Customer Success, Customer Support, Account Management, Revenue Retention
Expert-level knowledge of Salesforce/HubSpot (or similar), with a disciplined approach to data hygiene and revenue forecasting
Excellent communication skills and high emotional intelligence
Proven track record of identifying client "pain points" and mapping them to product solutions to drive revenue growth
Great relationship builder and ability to shape communication style depending on audience
Comfortable leading contract renewal negotiations and navigating complex procurement processes
High aptitude for organization, multitasking and wearing many hats
Ability to work independently or with a team in a fast-paced, growth-intensive environment
Aptitude for learning new products, understanding company value props, and communicating across the client-company value chain
Data-driven - Skilled in measuring and reporting performance metrics against KPIs

Nice To Haves

Knowledge of B2B SaaS is a plus
Parking or Transportation technology is a plus

Responsibilities

Serve as the primary Account Manager for assigned clients
Conduct regular client meetings to review performance and maintain strong relationships
Address customer questions, issues, and product requests while coordinating internally for solutions
Own the contract lifecycle including renewals, amendments, upsells and expansions
Manage renewal timelines and ensure contracts are executed on schedule
Create and manage quotes and contract documentation in Salesforce and related tools
Partner with Customer Success to support overall customer retention for assigned accounts
Achieve revenue targets through upselling and cross-selling additional products and services
Identify expansion opportunities that increase overall customer value
Develop account plans and partner with Customer Success Managers on long-term client strategy
Maintain accurate pipeline and account records in Salesforce
Daily use and management of Software ex. Salesforce and other related software
Manage invoice related items with internal teams
Manage discovery calls, new client launches, troubleshooting, discussing additional products and services
Proactive follow up with clients with data-driven summaries to ensure they feel supported every step of the way
Set tasks and reminders to follow up on previous communications to customers when trying to move certain processes along
Data input through Salesforce and pipeline management

Benefits

Unlimited PTO policy
Complimentary in-office barista
Catered breakfast & lunch between Tuesdays - Wednesday
Regular social events at the office
Comprehensive medical & dental coverage through Cigna
Multiple healthcare plan options including low-deductible and HSA along with broad supplemental benefits
Employee Assistance program
Subscriptions to mental health assistance platforms
Travel stipend for local employees
Generous parental leave policy
Fertility support via ARC Fertility
Pet insurance and discount plans
401(k) retirement and savings plan
Regular social activities such as annual Hackathons and ad hoc celebrations