Account Manager

Blink Charging Inc • Boston, MA

54d

About The Position

The Account Manager is responsible for nurturing and expanding relationships with existing Blink Charging customers. This role focuses on value selling, contract renewals, account growth, and ensuring high customer satisfaction and retention. The ideal candidate is consultative, relationship-driven, and skilled at identifying expansion opportunities within the installed base.

Requirements

• 3-5 years of account management or customer success experience in B2B sales, preferably in EV, energy, or technology sectors
• Proven track record of achieving renewal and expansion quotas
• Strong consultative selling skills with ability to articulate value propositions
• Experience managing complex, multi-stakeholder relationships
• Excellent communication, presentation, and negotiation skills
• Proficiency with CRM systems (Salesforce preferred)

Nice To Haves

• Bachelor's degree in Business, Marketing, or related field preferred
• Strong preference to candidates based on the east coast and within New England

Responsibilities

• Manage a portfolio of existing accounts, serving as primary point of contact for all customer needs
• Drive contract renewals and negotiate terms to ensure customer retention and satisfaction
• Conduct regular business reviews with customers to demonstrate ROI, review utilization data, and identify growth opportunities
• Execute value-based selling strategies to expand accounts through upsells, cross-sells, and additional site deployments
• Develop deep understanding of customer operations, pain points, and strategic objectives to position Blink solutions effectively
• Collaborate with Customer Success, Technical Support, and Operations teams to resolve issues and enhance customer experience
• Track account health metrics, identify at-risk customers, and implement retention strategies
• Maintain accurate records in CRM (Salesforce) including account plans, renewal dates, and opportunity pipeline
• Achieve quarterly and annual revenue targets for renewals and account expansion

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees