Account Manager, PAR Retail

PAR Technology•New Hartford, NY

2d•$80,000 - $100,000•Remote

About The Position

At PAR Retail, we're helping brands build stronger, smarter relationships with their customers through innovative engagement technology. As an Account Manager, you'll play a critical role in making that happen. You'll become a trusted advisor to some of our most strategic retail customers—helping them unlock value from the PAR Retail platform, drive customer engagement, and achieve meaningful business outcomes. You'll serve as the primary point of contact for your accounts, partnering closely with Product, Engineering, Customer Success, Delivery, and Operations teams to ensure customers realize the full potential of their investment. This role is ideal for someone who enjoys building relationships, solving complex business challenges, and translating technology into measurable results. If you thrive in a fast-paced environment, love collaborating across teams, and are energized by helping customers succeed, we'd love to meet you.

Requirements

Bachelor's degree or equivalent professional experience
3–5 years of experience in account management or customer success
Experience within technology, software, SaaS, or related industries is a plus, but by no means a prerequisite
Interest in customer engagement, customer experience, loyalty, or digital program strategy
Build trust quickly and develop authentic, long-lasting customer relationships
Communicate with confidence and clarity across diverse audiences and stakeholder groups
Collaborate effectively across Product, Engineering, Delivery, Customer Success, and Operations teams
Balance attention to detail with the ability to drive progress and prioritize competing demands
Proactively identify risks, obstacles, and opportunities before they impact customer outcomes
Approach challenges with curiosity, resourcefulness, and a solutions-oriented mindset
Enjoy working in a dynamic, fast-moving environment where adaptability is essential
Can effectively facilitate discussions, deliver presentations, and influence decision-making
Thrive in a remote-first environment while maintaining a high degree of accountability
Are comfortable traveling up to 25% as business needs require

Responsibilities

Become a Strategic Partner to Your Customers
Build trusted advisor relationships with key customer stakeholders
Help customers maximize value from the PAR Retail platform through consultative guidance and strategic recommendations
Champion customer goals internally and ensure alignment across partner teams
Drive Growth and Business Outcomes
Deliver data-driven insights and recommendations that support customer objectives
Translate platform capabilities into practical solutions that solve business challenges
Identify opportunities to strengthen customer engagement programs and enhance performance
Lead Customer Engagement and Communication
Serve as the primary owner of assigned customer relationships
Facilitate recurring customer meetings, strategic planning sessions, and quarterly business reviews
Coordinate communication across internal and external stakeholders to ensure successful execution
Advocate for Customer Needs
Monitor progress against customer initiatives and strategic priorities
Surface customer feedback, market insights, and emerging needs to influence future product enhancements
Act as the voice of the customer while balancing business objectives and platform capabilities
Become a PAR Retail Expert
Develop deep expertise in the PAR Retail platform and customer engagement ecosystem
Partner with Product Marketing, Sales, Customer Success, and Operations teams to stay ahead of new capabilities and industry trends
Educate customers on best practices and innovative ways to achieve greater value from the platform
Leverage AI-powered tools and technologies to uncover customer insights, enhance analysis, streamline reporting, and deliver smarter, more impactful recommendations that drive customer success.