Account Manager – State Penitentiary Operations
About The Position
Naturals2Go+ Hermitage, a leader in unattended retail, micro-markets, and vending solutions, is seeking a dedicated and detail-oriented Account Manager to oversee operations within a state penitentiary environment. This role plays a vital part in maintaining exceptional service standards, product integrity, and operational compliance in a secured correctional setting. The Account Manager will manage daily route operations, inventory control, and customer satisfaction within the facility—ensuring our commitment to world-class service is upheld even in challenging environments.
Requirements
- High school diploma or equivalent required; associate degree preferred.
- 2+ years of experience in vending, foodservice, or operations management preferred.
- Prior experience working in or servicing secured or institutional environments (e.g., corrections, healthcare, education) strongly preferred.
- Must be able to pass all background and security clearance requirements mandated by the state penitentiary.
- Strong organizational and communication skills with a professional demeanor.
- Ability to lift up to 50 lbs, stand for long periods, and perform hands-on service work.
- Proficiency with handheld route devices, basic computer systems, and point-of-sale software.
Responsibilities
- Serve as the primary on-site liaison between Naturals2Go+ Hermitage and facility administration.
- Maintain daily oversight of vending and micro-market operations within the penitentiary, including restocking, cash handling, and product presentation.
- Ensure security and compliance protocols are strictly followed at all times in accordance with state correctional facility policies.
- Conduct routine equipment inspections, reporting maintenance issues or malfunctions promptly.
- Manage inventory levels, track product movement, and coordinate replenishment schedules.
- Monitor sales performance and consumer trends within the facility to recommend product mix adjustments.
- Provide weekly operational reporting to management, including key metrics such as sales, shrink, and service response time.
- Foster professional working relationships with correctional officers, administrators, and facility staff while adhering to all institutional conduct standards.
- Participate in a rotating shift schedule and work every other weekend as part of the operational coverage.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
