Account Manager

CLEAResult

54d • $65,800 - $98,700

About The Position

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive. We are looking for a talented individual... To join our Residential High Efficiency HVAC team as an Account Manager supporting the installation of high efficiency heating, cooling and domestic hot water equipment in homes across Rhode Island. You will work directly with contractors and customers to promote the availability of program rebates, understand the requirements for rebates, support proper equipment installation and provide training on testing for optimal efficient heat pump operation. For this exciting career opportunity, you’re a great fit if you can…

Requirements

• Residential HVAC installation background, Service Manager experience preferred
• Proven ability to learn and process technical information from many different sources - new products, services and measures are regularly introduced into the program
• Strong interpersonal, writing, verbal communication, and reporting skills
• Detail oriented with an ability to balance and manage multiple tasks and deadlines both independently and in a team setting
• Proficiency with Microsoft Word, Excel, and PowerPoint

Responsibilities

• Perform QC Inspections
• Travel throughout RI to inspect program rebated equipment to verify make and model and review installation
• Provide feedback to contractors as needed
• Respond to and provide ongoing support to resolve customer and contractor issues
• Provide HVAC Contractor Training and Support
• Train contractors on program testing procedures
• Develop and share resources to promote best installation practices
• Provide Technical Review
• Review contractor testing data
• Provide feedback to contractors
• Provide Customer Support and Education
• Educate customers about high efficiency HVAC equipment including heat pumps and heat pump water heaters
• Present at customer events and trainings
• Assist with applying for rebates and selecting systems and contractors
• Develop and share best practices for operating heat pumps
• Gather customer feedback regarding contractor installation and rebate process
• Engage Industry Partners
• Travel to local manufacturers, distributors and HVAC companies to engage industry stakeholders with the program
• Identify and enroll HVAC companies in the program
• Attend and present at industry events and conferences
• Promote program rebates and the value of performance testing

Benefits

• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time: giving back to our communities is important to us
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed