Account Manager

Gachina Landscape Management•Menlo Park, CA

17h•Onsite

About The Position

The Account Manager demonstrates exceptional communication skills, strong horticultural expertise, and proven ability to deliver outstanding services to discerning clients. This role requires a keen eye for quality, attention to detail, and the ability to manage relationships with sophisticated clientele.

Requirements

Minimum 3 years of experience in landscape services or account management, preferably with high‑end residential clients.
Strong horticultural knowledge with a commitment to quality and customer satisfaction.
Excellent verbal, written, and interpersonal communication skills.
Proven ability to manage multiple priorities in a fast‑paced environment.
Proficient with Microsoft applications and related systems.
Strong leadership skills; organized, self‑motivated, and accountable.
Valid CA Driver’s License, insurable by company standards.
Ability to pass a background screening as required.

Nice To Haves

Bachelor’s degree in horticulture, landscape management, or related field preferred.
Bilingual (English/Spanish) preferred.
ReScape Certify, QAC, CIC, CLT, QAL or others.

Responsibilities

Lead, train, and develop Crew Leaders and maintenance staff.
Conduct performance evaluations and support employee development and retention.
Recruit, hire, and onboard team members.
Ensure adherence to procedures, documentation, and company policies.
Manage and develop client accounts for luxury residential properties, ensuring satisfaction and loyalty.
Communicate effectively with clients, team members, and vendors to coordinate landscape maintenance and enhancement projects.
Provide expert guidance on horticultural practices, plant selection, and sustainable landscape solutions.
Oversee quality assurance, ensuring all work meets Gachina’s standards and client expectations.
Build and maintain strong relationships with high-end clientele, understanding their unique needs and preferences.
Identify opportunities for upselling and account growth through proactive client engagement.
Resolve issues swiftly and professionally, maintaining Gachina’s reputation for excellence.
Occasional low key landscape design skills required.
Ensure work meets quality, safety, and company standards.
Monitor productivity, job costs, and profitability within assigned accounts.
Manage extra billable work to ensure timely completion and accurate billing.
Oversee crews to meet contract requirements and business goals.