Account Manager | Small Medium Business
About The Position
TELUS Small and Medium Business (SMB) is seeking an Account Manager to serve businesses with 30-100 employees. This is a hunter-focused role where you will be the face of TELUS, building meaningful partnerships and architecting tailored technology solutions across mobility, internet, VoIP, and security. You will combine sales strategy and execution to drive revenue through multi-product solutions while exceeding client expectations and sales targets. This role is ideal for a consultative technology advisor who thrives on solving business challenges and building long-term relationships with business owners and C-level executives.
Requirements
- 3+ years of B2B sales experience, preferably in telecom, SaaS, or technology sectors
- Proven track record of meeting/exceeding quotas (top 25% performer preferred)
- Experience selling to SMB decision-makers (Owners, CEOs, IT Directors)
- Proficiency with Salesforce CRM and Microsoft Office Suite
- Experience with sales engagement platforms and virtual presentations
- High-level of urgency and strong consultative selling and negotiation skills
- Business acumen and understanding of SMB technology needs
- Executive presence and ability to influence C-level stakeholders
- Resilience and persistence through challenging sales cycles
Nice To Haves
- Post-secondary education in Business, Marketing, or related field (preferred)
- Telecom industry experience and existing SMB network (preferred)
Responsibilities
- Drive new business acquisition (60% focus) through cold outbound prospecting and lead qualification
- Identify and execute cross-sell opportunities (25% focus) across the TELUS product suite
- Maintain robust pipeline management (15% focus) with 3x coverage against quota
- Deliver exceptional customer onboarding and build C-level relationships
- Follow TELUS Solution Selling framework: Discover → Diagnose → Design → Deliver
- Participate in weekly pipeline reviews and forecast management
- Generate customer referrals and case studies to fuel pipeline growth
- Maintain accurate CRM data and activity tracking
- Meet monthly revenue targets across multiple product categories such as mobility, internet, VoIP and security
Benefits
- Uncapped earning potential with competitive base salary and commission structure
- Comprehensive benefits package including health, dental, and vision coverage
- Company-matched stock and retirement savings plans
- Clear career progression path to Senior Account Manager and beyond
- Technology allowances and professional development budget
- Structured 90-day ramp program with dedicated coaching
- Best-in-class sales stack including Salesforce and LinkedIn Sales Navigator
- Weekly 1:1s and monthly skill workshops to support your growth
- Inclusive, high-performance culture that celebrates wins and learns from losses
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
