Account Manager

ParetoHealth•Philadelphia, PA

20d•Hybrid

About The Position

We’re in this for the greater good at ParetoHealth. Our mission is collective greatness, nothing less will do. Our team is a single force united in the drive to transform employee health benefits. The company was founded in 2011 to help small and medium-sized businesses fight the rising cost of employee health benefits. We blazed the trail with financing innovations that reduce the risks in self-insurance and deliver significant savings—and we continue to lead with a growing ecosystem of partners and world-class cost control solutions. But success is measured by more than dollars alone and we measure ours by the good that comes from knowing that every client and all their employees can count on effective, affordable healthcare for years to come. Please note that ParetoHealth does not provide employment visa sponsorship for this position. Candidates must be authorized to work in the United States without sponsorship both now or in the future. Position Summary: Ask anyone at Pareto Health who the unsung heroes are, and nine times out of 10 “the AM team” will be the swift and heartfelt response. Account Managers at Pareto serve as the primary liaison for Pareto’s growing client base and help connect vetted consultants to innovative benefits financing and cost management solutions. Together, we serve mid-sized employers looking for a better way. We are currently seeking an Account Manager to join our closely-knit team. Account managers report directly to the Vice President of Account Management and are responsible for managing client communications, nurturing key relationships, tracking all necessary documentation and deadlines, and collaborating cross-functionally to ensure Pareto Health’s 97% member retention rate holds steady for another 10 years. Competitive candidates will be smart, personable, quantitative, and detail-oriented. Bonus points for applicants who are quick—to learn, laugh, and make an impact within a nimble organization with big plans. In return, Pareto offers a casual and fun work environment, full of people who take the company mission—but not themselves—incredibly seriously.

Requirements

4+ years’ experience in a client facing account management role
Knowledge of health insurance and/or self-insurance
Excellent written and verbal communication
Ability to manage relationships and act in a consultative role
Must be able to work on multiple projects at once, have a high attention to detail, and ability to accomplish large volumes of work with minimal supervision is required
Bachelor’s degree or equivalent experience required

Responsibilities

Collaborate with our partners and Pareto Health employees to drive successful Implementation and maintenance of the healthcare arrangement as well as cost containment initiatives for new clients
Manage post-implementation relationships with broker partners, sales team, and clients
Provide best-practice advice and recommendations based on the experience gained during engagements with brokers, other employees, and clients
Guide our broker partners through their client’s new healthcare solution, building and implementing strategic roadmaps for the achievement of key milestones. Serve as champion and advocate for business transformation
Communicate partner and client feedback to management to ensure the best possible experience and assist in prioritizing requests by communicating broker and client needs and impact
Demonstrate or possess the ability to learn how to evaluate and understand the various types of self-funded claims reporting from the Third-Party Administrators
Quotes from carriers for accuracy and fairness, can accurately put together and release member renewals
Understand and articulate how the Pareto Captive product works, including what various cost containment programs are available to members. Understand and has the ability to reiterate the Underwriting requirements written in our legal documents by captive program
Demonstrate the ability to evaluate the appropriateness of items such as renewal increases, plan change values, and other pricing adjustments. Also demonstrates the ability to analyze claims and large claims reporting for purposes of articulating a groups level of risk to both internal and external constituents