Account Manager

Fivetran•Denver, CO

53d•Hybrid

About The Position

About the Role Fivetran is building data pipelines to power the modern data stack for thousands of companies. We’re looking for an Commerical Account Manager. The Account Manager (AM) plays a critical role in Fivetran's growth by driving customer expansion, cross sell and usage. AMs own their book of business and manage customer contracting, upsells and renewals. The AM will manage customer contracts from planning through negotiation to execution. AMs are responsible for tiering accounts, strategizing growth use cases via connector and usage addition. This is a full-time, hybrid position based out of our Denver, CO office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team. Technologies You’ll Use Salesforce, Catalyst, Slack, Looker, Sigma, Clari, Hex, ChatGPT, Workday, Zendesk, Gong, Outreach, Slab, G Suite, Jira

Requirements

Experience: 2 + years of proven track record in SaaS sales, customer success, or account management, with experience in managing contract renewals and negotiations.
CRM & Project Management: Proficiency with CRM platforms (e.g., Salesforce), exceptional organizational skills for managing multiple renewals, and strong attention to detail.
Analytical Skills: Ability to assess contract terms, identify upselling opportunities, and resolve issues proactively.
Collaboration: Effective interpersonal skills for working with cross-functional teams, and clear, concise communication.
Time Management: Skill in prioritizing tasks and managing multiple deadlines in a fast-paced environment.
Financial Acumen: Understanding of key SaaS metrics and experience in forecasting revenue impacts, optimizing renewals, and managing bookings.
Customer-Centric Mindset: Commitment to a seamless customer experience, anticipating needs and aligning solutions with customer and company objectives.

Responsibilities

Own incremental growth of your book of business by retaining and expanding customers.
Approach your book of business with a strategic mindset and tier your book of business to prioritize and refine your outreach and planning.
Identify and drive increased usage of Fivetran to help our customers realize positive business outcomes from our modern data solution.
Research and plan tailored outreach to customers to drive consultative discussions around potential new use cases and cross sell opportunities.
Work cross-functionally with Customer Success Managers, Sales Engineers, Marketing, Product and other teams to drive a positive customer experience, while establishing deep and meaningful relationships with our users.
Establish and maintain strong relationships with our Partner and SI counterparts to execute on customers data architecture plans.
Own all contracting within your book of business including, renewals, upsells and amendments.
Provide accurate, timely forecasts for renewals and amendments, ensuring SFDC and forecasting tools are updated in real-time.
Gather customer insights and feedback to share with sales, product, and leadership teams.
Develop customer relationships with the goal of creating customer advocates.