Account Manager

MeterNet • Fallbrook, CA

37d • $25 - $27

About The Position

We’re looking for a relationship-driven Account Manager to serve as the primary point of contact for our client communities. In this role, you’ll own the day-to-day client relationship, ensure a strong service experience, and act as an internal advocate for your accounts. This position is ideal for someone who thrives on building trust, solving problems, and coordinating across teams to deliver results.

Requirements

• Proven experience in account management, customer success, property management, or a similar client-facing role
• Strong relationship-building and communication skills (written and verbal)
• Calm, solutions-oriented approach under pressure
• Highly organized with the ability to manage multiple accounts at once
• Comfortable working cross-functionally in a fast-paced, growing environment
• Self-motivated, dependable, and proactive
• Bachelor’s degree in business, communications, or a related field or equivalent experience
• 4+ years of experience in account management, customer service, or property management preferred
• Proficiency with NetSuite and Microsoft Office (Outlook, Word, Excel)

Responsibilities

• Serve as the main point of contact for assigned client accounts and communities
• Build strong, long-term relationships with property managers, board members, and key stakeholders
• Develop a deep understanding of each client’s needs, goals, and community operations
• Proactively communicate updates, timelines, and resolutions to clients
• Partner closely with internal teams including Field Services, Customer Service, Billing, Sales, and Operations
• Support client onboarding and offboarding in coordination with internal stakeholders
• Ensure client and property information is accurate and up to date in company systems
• Monitor account health and flag risks or concerns early
• Respond to client questions, concerns, and complaints with empathy and professionalism
• Investigate issues, coordinate solutions, and follow through to resolution
• Escalate complex or sensitive matters appropriately
• Keep clients informed throughout the resolution process
• Act as the voice of the client internally and ensure accountability across teams
• Identify trends, recurring issues, and opportunities to improve the client experience
• Contribute feedback to leadership on process improvements and service enhancements

Benefits

• Health, Dental, and Vision Insurance – Comprehensive coverage to support your well-being.
• 401(k) with Employer Matching – Plan for your future with company-supported savings.
• Generous PTO Accrual – Enjoy paid time off that grows with your tenure.
• 11 Paid Company Holidays – Extra time to relax and recharge.
• Opportunities for Growth – Be part of a company that invests in your professional development.
• Collaborative & Supportive Team – Work in a dynamic, fast-growing environment where your contributions matter.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees