Account Manager - Corporate Security Operations - Manhattan, NY

Securitas • New York City, NY

17h • Onsite

About The Position

Securitas Security Services is seeking an experienced, organized, and service-driven Account Manager to oversee security operations for a premier corporate account in Manhattan. The role leads and develops a professional security team, manages daily operations, maintains client relationships, and ensures services meet established expectations, contractual requirements, and operational standards.

The Account Manager serves as the client's primary contact and oversees security procedures, staffing, scheduling, employee performance, incident management, compliance, reporting, and training. The position also identifies operational challenges and implements practical improvements to service quality, team performance, and account effectiveness.

Requirements

• Previous experience managing security operations, preferably in a corporate, commercial, or Class A office environment.
• Demonstrated leadership experience overseeing security personnel, supervisors, or multiple operational functions.
• Active New York State Security Guard License.
• Strong client relationship management and customer service skills.
• Excellent written and verbal communication skills, including the ability to prepare professional reports and communicate with senior-level stakeholders.
• Strong organizational, problem-solving, and decision-making abilities.
• Experience with staffing, scheduling, performance management, and operational reporting.
• Ability to manage competing priorities while maintaining attention to detail and professionalism.
• Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
• Ability to respond appropriately to urgent operational issues and security-related incidents.

Nice To Haves

• Experience managing security services for a corporate headquarters or other high-profile commercial account.
• Prior experience working directly with corporate executives, facilities management teams, or other senior client representatives.
• Experience managing supervisors and frontline security personnel in a structured, service-oriented environment.
• Knowledge of access control systems, visitor management procedures, emergency response protocols, and incident management practices.

Responsibilities

• Serve as the primary point of contact for the client, build a strong working relationship, and align security services with client expectations and contractual requirements.
• Oversee daily security operations and ensure post orders, procedures, access control protocols, and reporting requirements are followed.
• Recruit, train, coach, and supervise security personnel while promoting accountability, professionalism, and customer service.
• Manage staffing levels, schedules, attendance, and coverage to meet operational needs and minimize service interruptions.
• Monitor employee performance, address concerns, provide feedback, and implement corrective action when necessary.
• Oversee incident reporting, investigations, and escalations, ensuring appropriate documentation and timely stakeholder communication.
• Conduct site inspections, review operational procedures, and ensure compliance with company policies, client requirements, and applicable New York State security regulations.
• Maintain accurate records, review reports, monitor staffing and operational metrics, and complete administrative documentation promptly.
• Ensure team members complete required training and understand their responsibilities, emergency procedures, and customer service expectations.
• Identify operational challenges and implement practical solutions to improve service quality, team performance, and account effectiveness.

Benefits

• Opportunities for professional development and career advancement.
• Competitive compensation and benefits, subject to eligibility and applicable plan requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed