Account Manager

Fact & Fiction•Kansas City, MO

33d•Hybrid

About The Position

As a Fact & Fiction Account Manager, you are the engine behind the day-to-day success of the agency. You own the project process from kickoff to delivery, ensuring client and internal alignment, driving follow-ups, and holding the team to deadlines while building strong, trusted relationships with clients and agency partners. You thrive in a fast-paced, team-oriented setting and lead with both initiative and empathy. You love collaboration and know how to balance what’s best for the client with what’s best for the work. Ultimately, you’re the glue that keeps business, relationships and outcomes connected, and you take incredible pride in the collective impact we make for our clients. We are open to candidates within commuting distance to Kansas City or Boulder, excited about collaborating in person two days per week in a hybrid working environment. We are not open to 100% remote candidates.

Requirements

Bachelor's degree in Business, Advertising, Communications, Marketing, or equivalent professional experience
3+ years of experience in an advertising agency, digital marketing firm, or in-house marketing team
Comfort with a hybrid work model (in-office two days per week in Boulder or Kansas City)
Willingness to travel occasionally (up to 10%)
A bias toward action over perfection — you know when “done” beats “perfect” and can make that call confidently
Comfort adapting your approach based on how different teammates and clients work best

Nice To Haves

Strong organizational and project management skills with a keen attention to detail. You catch what others miss and you hold the standard
Strong communication and presentation skills, both internally and client-facing, with the desire and courage to have an outcome-based POV
Proven experience working closely with creative and production resources in a fast-paced environment
A proactive, solutions-oriented mindset. You see around corners and bring answers, not just questions
Collaborative by nature, but able to work independently and meet deadlines without handholding. You give and receive constructive feedback with empathy and openness
Familiarity with project management tools (Asana, Monday, Basecamp, or similar)
Content and production experience strongly preferred
Genuine curiosity about brands, culture, and what makes people pay attention
A connector mindset — you instinctively pull the right people into the room and know how to get the best out of cross-functional teams

Responsibilities

Own the day-to-day operations and communications for your accounts, keeping everything buttoned-up, proactive, and moving forward
Run client meetings including weekly status and creative reviews. Set agendas, steer discussions, and deliver same-day recaps with clear action steps, owners, and timing
Be intimately involved in all aspects of projects alongside Project Management, staying a step ahead of the client and ensuring delivery of work that is on-brief, on-schedule, and on-budget
Prepare and present polished materials for client meetings, including status updates, creative presentations, and performance recaps
Identify and understand your clients’ business needs, industry, and competition — and care about them as if they were your own
Champion and facilitate cross-functional collaboration across creative, strategy, media, and production teams
Initiate projects and ensure that briefs, scope documents, and direction to the agency team are sufficiently detailed and clear. Monitor for scope creep by tracking rounds and proactively managing the situation with clients and your manager
Own billing documentation, monthly financial projections, and budget reconciliation for your accounts
Identify organic growth opportunities and proactive recommendations within existing client relationships, developing proposals with senior leadership
Drive brand and business strategy discussions, bringing a prepared, outcome-based point of view informed by research and client knowledge
Navigate ambiguity with composure and authority — when things are unclear, drive toward clarity, make decisions where appropriate, and bring solutions rather than just questions
Anticipate next steps across your accounts and keep the team a step ahead — checking calendars, prepping stakeholders, and ensuring full context before every touchpoint
Enforce version control, organized drive management, and rigorous quality checks on all deliverables before they reach clients