Account Manager

Garfield Refining•Philadelphia, PA

41d

About The Position

Garfield Refining is a 130+-year-old precious metal refinery located in Philadelphia, PA. A leader in precious metal refining, Garfield provides award-winning refining solutions to the dental, jeweler, pawnbroker, manufacturing, and death-care industries. We are a family business that strives to balance profitability with sustainability to ensure we will be in business for another century. As an Account Manager , you'll be a key player in developing and maintaining client relationships, driving business growth, and ensuring customer satisfaction. You'll work closely with both new and existing clients, providing top-notch service and support.

Requirements

Minimum 5 years of Account Management or B2B sales
Strong communication and interpersonal skills, both over the phone and in person
Problem-solving skills to help resolve customer issues or needs
Confidence working with numbers, including basic math and percentages
The ability to stay organized and productive in a fast-paced environment
Ability to build rapport and collaborate with others within the company and externally.

Nice To Haves

An Associate's or Bachelor's degree preferred

Responsibilities

Build and maintain strong client relationships to drive retention and growth
Communicate with customers to understand their needs and identify sales opportunities
Proactively follow up on inbound and outbound leads to convert prospects into loyal clients
Resolve customer concerns and contribute to process improvements to enhance the client experience
Maintain accurate records of customer interactions and sales activities in our CRM
Represent the company at industry tradeshows and networking events
Collaborate cross-functionally with other departments to ensure client needs are met