Account Manager

Prudential Financial • Washington, DC

12d • Hybrid

About The Position

Prudential’s Group Insurance (GI) Premier Client Relationship Management team is seeking an experienced Account Manager to service customer accounts. The incumbent will be accountable for managing relationships with assigned new and existing customers, mobilizing support staff to help maintain and strengthen account relationships, and growing the business while also resolving issues as they arise. This position entails generating profitable revenue growth by retaining existing customers, expanding business, and achieving customer satisfaction. The Premier Account Manager is typically assigned accounts (100 - 500 lives) that vary in complexity. The current employee work arrangement for this position is hybrid. While this position does not require your on-site presence every day, depending on business preferences, there may be occasions where you are required to be on-site at a Prudential office. What you can expect: Exercising responsibility for management of assigned book of business, including the advancement of customer specific business plans to identify opportunities to retain and profitably grow business. You will build and maintain cooperative relationships with clients, brokers, and internal business partners to efficiently implement new business, address service inquires, and provide consultative support. Presenting the financial components of re-rates, providing clients premium and claim comparison analysis on both participating and non-participating employees.

Requirements

• Active Life and Health Insurance license or obtained within 30 days of hire.
• Minimum of 30% travel required.
• This position requires you to live in the territory footprint.

Nice To Haves

• Demonstrated success in servicing multiple small to medium financial/insurance accounts.
• Three (3) plus years of relevant Group Insurance experience.
• Self-motivation with the ability to work independently and provide timely results.
• The ability to develop and grow relationships, while maintaining targeted retention rates.
• Proven ability to successfully partner with consultants, brokerage firms and/or third-party administrators.
• Excellent written/verbal communication and presentation skills.
• Strong organization and time management skills.
• Solid knowledge of group insurance products and services.
• Prudential welcomes all applicants, even if you do not meet every requirement. If your skills align with the role, we encourage you to apply.

Responsibilities

• Responsible for strategic and consultative management of assigned book of business, including the development of customer specific business plans to identify opportunities to retain and profitably grow business and to strengthen relationships.
• Collaborate with Premier Sales Executives and Regional Account Directors on books of business to identify business growth opportunities.
• Coordinating enrollment, sales, and support services for assigned accounts (100 - 500 lives).
• Build successful relationships and collaborate with internal functional partners to efficiently implement new business, address service inquires and provide consultative support.
• Actively participate in special projects throughout the year, serve as a resource for new hires for the first six months, and serve as a backup for other team members.
• Provide ongoing coaching and mentoring to peer group.
• Update reporting source systems.

Benefits

• Market competitive base salaries, with a yearly bonus potential at every level.
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
• Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees