Account Manager

Corpay • Brentwood, TN

41d • Hybrid

About The Position

Corpay is currently looking to hire an Account Manager within our Corpay division. This position falls under our Paymerang line of business and is located in Brentwood, TN. In this role, you will be the primary client services contact responsible for supporting retention, client satisfaction, and issue resolution for assigned accounts. You will assist with all aspects of client relationships to ensure satisfaction and effective use of products and services. A strong level of technical knowledge is needed for this position along with the ability to travel to client sites as needed. You will report directly to the Hiring Manager and regularly collaborate with other departments/teams as needed.
How We Work
As an Account Manager, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing:
Assigned workspace and office set up
Company-issued equipment
Formal, hands-on training

Requirements

• Bachelor’s degree preferred; equivalent work experience required
• 1–2 years of work experience with customer servicing responsibility
• Ability to manage time effectively and work independently without direct supervision
• Excellent organizational skills with superior telephone etiquette, verbal and written communication skills, and customer service skills
• Ability to react quickly and decisively to resolve customer issues
• Demonstrated ability to work calmly in a fast-paced team environment while managing multiple projects
• Self-driven to develop professionally, improve performance, and maximize use of available tools
• Demonstrates leadership qualities that influence peers to work collaboratively, automate manual processes, and use systems to their fullest potential
• Serves as a key contributor in developing and testing new processes and procedures that enhance the user experience
• Acts as a change agent as appropriate

Responsibilities

• Working directly with clients as the primary point of contact for day-to-day account support, problem resolution, technical clarity, research, and analysis
• Responding to inbound emails, fax, phone calls, and Salesforce cases
• Developing and executing a client service delivery strategy for assigned clients based on needs, contract specifications, and cost components
• Conducting regularly scheduled calls and presentations to review business performance, including training and education
• Making decisions regarding client setup and support, including approving financial fee or transaction concessions
• Preparing and presenting solutions proactively to retain relationships
• Using customer feedback to monitor service levels, identify problems, and uncover revenue growth potential
• Effectively interacting with internal departments to support the customer base
• Troubleshooting client-raised servicing issues to determine if the issue is system-related, training-related, or client configuration-related

Benefits

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level