Account Manager
About The Position
In 1994, three visionaries turned a Bulletin Board Service with six modems and a 56k connection to the internet into a regional broadband powerhouse. Becoming a premier internet provider in the Rocky Mountain Region didn't come easy. It takes being as tough as the terrain. With a focus on rural service, Visionary has found a niche untapped by larger service organizations. In fact, this focus often means Visionary offers the service with the customer in mind and financial benefit as a distant second. Visionary Broadband seeks a qualified individual to fill the role of Account Manager. This full-time position will join the team at Visionary Broadband, one of the top internet service providers in the Rocky Mountain region.
Requirements
- A qualified candidate must possess the following skills, or have equivalent experience and/or qualifications:
- Prior sales/upselling experience preferred
- Ability to always remain professional and courteous with customers.
- Must have computer experience and basic knowledge of Microsoft Office products and Google Documents.
- Excellent verbal and written communications skills.
- Must be available to work outside of the normal 8-5 working schedule 1-2 times per month for department meetings.
Responsibilities
- Serves existing customers with account changes, move of services, upgrades payments, etc.
- Focus on building personal relationships with customers to help with customer retention
- This position will work in a separate phone queue exclusively for existing customers
- Prioritized goals to include upgrades/upsells and add on services which include VoIP sales and managed router sales
- This position will make outbound calls to our current customers to sell upgrades and add on services to generate additional revenue.
Benefits
- Competitive salary (includes company annual bonus plan)
- Comprehensive benefits package (available the 1st of the month after 30 days of employment) including 2 medical plan choices, dental, vision and HAS (with high-deductible medical plan)
- 401k with a dollar for dollar match up to 6%
- Voluntary short and long-term disability, life insurance and accidental death & dismemberment
- Paid Time Off, Paid Holidays, Bereavement Pay and Paid Parental Leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
