Account Manager

PeopleSharp•New York City, NY

31d•$80,000•Hybrid

About The Position

Integrated Technology Systems is a successful, growing MSP based in New York City, providing top-quality IT support services to professional services clients. We're looking for an Account Manager to join our tightly collaborative team focused on out-of-this-world customer service and advanced cloud and network security solutions. This is a hybrid role based in NYC.

Requirements

2+ years of related experience
Strong organizational and time-management skills, with the ability to proactively prioritize work and manage multiple client relationships effectively
Excellent written and verbal communication skills, including the ability to present ideas clearly to business owners and key stakeholders
Financial and business acumen, with experience evaluating client profitability, margins, and overall account health
Relationship-driven mindset, comfortable building trust with both clients and internal teams to solve business and technology challenges
Curiosity and adaptability with technology, staying current on industry trends and quickly learning new tools and solutions
Bachelor's or Associate's degree preferred

Responsibilities

Own and grow client relationships by maintaining a deep understanding of each client’s business, IT environment, and goals to drive retention and satisfaction
Translate client needs into action by developing technology roadmaps, budgets, and lifecycle plans, and coordinating with internal teams to deliver aligned solutions
Manage the full account lifecycle including renewals, proposals, orders, margins, and accurate tracking of all activity in PSA and account management tools
Support strategic planning and reporting through preparation of TBRs, proposals, and follow-up activities that identify new opportunities and improvements
Partner cross-functionally with engineers and internal teams to standardize client environments, ensure timely delivery, and maintain best-practice technology stacks