Account Manager, Flex Pay

Upgrade

11h•$140,000 - $160,000•Remote

About The Position

Flex Pay by Upgrade is a fast-growing Buy Now, Pay Later (BNPL) solution helping retailers drive conversion, increase average order value, and create seamless financing experiences for consumers. We partner with leading retail and e-commerce brands to deliver flexible payment solutions that support growth for both merchants and shoppers. We’re looking for an experienced Account Manager to join our Retail team and help support and grow relationships with our merchant partners. This role is ideal for someone with strong expertise in partnerships, customer success, or similar client-facing roles who is looking to continue growing their career in fintech, and e-commerce. This role will work closely with the Retail team, Integrations, Operations, and Marketing to ensure our merchants are successful and growing with Flex Pay.

Requirements

8-10 years of experience in account management, partnerships, customer success, client solutions, or an adjacent role
Experience managing relationships with C-Suite stakeholders within mid-market or enterprise-level accounts
Experience working with e-commerce platforms and digital retail ecosystems of various sizes and complexity
Strong communication and relationship-building skills
Experience using AI tools in day-to-day work to improve productivity and communication
Comfortable working cross-functionally with both business and technical teams
Tech savvy with the ability to collaborate effectively with implementation teams
Fast learner who can adapt quickly in a high-growth environment
Organized, proactive, and solutions-oriented
Positive attitude and strong team-player mentality
English is required for all positions, as it involves interacting with staff at Upgrade's offices worldwide.

Nice To Haves

MBA or relevant advanced degree in business, strategy, or related field preferred
Experience working with payment platforms, fintech, BNPL, or SaaS products
Experience working in fast-paced startup or high-growth company environments

Responsibilities

Manage day-to-day relationships with strategic retail and e-commerce merchant partners
Support merchant onboarding, implementation, and ongoing account growth initiatives
Partner cross-functionally with Integrations, Product, Operations, and Marketing teams to improve merchant performance and support problem resolution
Monitor account health, conduct performance reviews and QBRs, and identify opportunities to drive merchant expansion and engagement
Coordinate promotional campaigns, launches, and operational updates with partners
Learn the Flex Pay product suite quickly and become comfortable explaining technical concepts to non-technical stakeholders
Track account activity and maintain organized reporting within CRM
Bring a collaborative, proactive, and positive approach to supporting both merchants and internal teams