Account Manager

Verified Credentials

1d•Hybrid

About The Position

At Verified Credentials our mission is to provide a remarkable client experience with a spirit of service, commitment, and excellence in all that we do. As a leading background screening company and pioneer in the industry we have an open and inclusive company culture and welcomes applications from individuals of all backgrounds. Verified Credentials fosters and maintains a culture of active engagement and collaboration among a geographically dispersed workforce across the country who work with a high degree of autonomy. We are growing and seeking a dynamic individual who is willing to put forward and execute on new ideas. Your knowledge, skills and abilities will be valued and respected, and you will have the opportunity to make a real difference. This role is responsible for establishing a profound presence within assigned client accounts and overall account management, including proactive revenue generation/upsells/expansions, client retention and satisfaction, daily operational tasks and special projects as assigned to service the client.

Requirements

Proven ability to independently build and maintain strong, long-term relationships with key client decision-makers, demonstrating strategic thinking and autonomy in managing client interactions.
Demonstrated success in independently identifying and securing upsell, cross-sell, and expansion opportunities, leveraging market insights and client needs to drive revenue growth.
Exceptional organizational skills and attention to detail, with the ability to accurately track, document, and manage all client interactions, scope of work, approvals, and strategic decisions in real-time.
Advanced problem-solving and decision-making skills, capable of independently assessing client challenges, identifying root causes, and implementing proactive solutions without direct oversight.
Expertise in autonomously managing multiple client projects and competing priorities, ensuring efficiency, accuracy, and composure in a fast-paced environment.
Excellent communication and presentation skills, with the ability to deliver compelling client account reviews, strategic recommendations, and high-impact reports both in-person and virtually.
High level of technical proficiency and adaptability in client-facing systems, with the ability to tailor training approaches to different client needs and optimize their user experience.
1-3 years of previous account management experience.

Nice To Haves

Bachelor's Degree in a relevant field preferred.

Responsibilities

Develop and maintain positive and trusted relationships with key client decision-makers, by demonstrating autonomy in managing client interactions and strategies to ensure client satisfaction and retention.
Independently grow existing book of business and procure additional revenue from assigned accounts through the introduction of new services, additional departments/locations, and other solutions, with limited oversight.
Conduct client account reviews and presentations to assess client needs and solidify client retention, traveling where/when needed, and exercising discretion in how best to approach client engagements.
Update and maintain all account information in real-time and track 100% of account management communication, including written records of all interactions, scope of work documents, recommendations, meetings, client decisions or approvals, etc.
Maintain up-to-date knowledge of all provided products, services, and client reports, exercising independent decision-making in delivering tailored solutions to clients.
Lead client initiatives by working collaboratively with all departments, clearly and accurately articulating client requests.
Proactively identify a root cause for client challenges/issues and independently drive a resolution that meets or exceeds the client's expectations, demonstrating problem-solving capabilities.
Proactively and regularly meet with assigned accounts, autonomously determining the best approach to maintain client engagement and satisfaction.
Resolve client inquiries and challenges that frequently require analysis of situations and demand individual resourcefulness to determine the best course of action.
Communicate trends and recurring client concerns to leadership on an ongoing basis so they may be proactively addressed company-wide.
Ensure the timely and successful delivery of multiple client projects, requests, and needs without the loss of efficiency, accuracy, or composure.
Must preserve company assets by acknowledging and adhering to company policies.
Become proficient in utilizing a variety of client-facing systems and effectively train clients on those systems, while independently adapting training techniques to client needs.
Stay informed of current policies and procedures.
Continued professional development through ongoing training and education.
Other duties as assigned.