Account Manager - East & Latam

Blacklane•Miami, FL

7d•$86,000 - $107,000•Hybrid

About The Position

As an Account Manager for the East & LATAM region, you’ll oversee a portfolio of Blacklane’s most strategic enterprise clients across Eastern North America and Latin America. You’ll be responsible for maximizing retention and growth, building strong partnerships, and ensuring clients receive world-class service tailored to their local and global needs. This role blends autonomy and collaboration, offering the chance to make a direct impact in a diverse and fast-growing region.

Requirements

3–5 years of experience in B2B account management or enterprise client relations, ideally in travel, mobility, or hospitality.
Proven ability to retain and grow strategic accounts through consultative partnership.
Excellent relationship management, negotiation, and communication skills.
Strong analytical mindset and ability to translate data into actionable insights.
Results-oriented, proactive, and comfortable balancing client service with revenue goals.
Fluent in English; Spanish or Portuguese proficiency strongly preferred.
Experience with Salesforce or similar CRM tools preferred.

Responsibilities

Act as the main point of contact for enterprise clients across the East Coast and LATAM.
Develop and execute strategic account plans to drive retention, growth, and client satisfaction.
Identify upsell and cross-sell opportunities, including Electric Class and sustainable mobility solutions.
Build and nurture long-term relationships with key decision-makers and stakeholders.
Collaborate cross-functionally with Sales, Product, Operations, and Customer Experience to ensure seamless service delivery.
Monitor account performance, analyze trends, and provide data-driven insights to inform strategic decisions.
Represent Blacklane at industry events and client meetings, strengthening our visibility and partnerships.

Benefits

100% employer-paid health & life insurance for you and your family
401(k) match (1:1 up to 5%)
Up to 30 vacation days, plus milestone bonus days
Work from anywhere for up to 6 weeks a year
Continuous learning & certified coaching
VSOP – share in Blacklane’s success
Fair Pay & Shared Success → We provide good salaries and automatically enroll all employees in our Virtual Stock Options Plan (VSOP). Your shares vest over four years, with full transparency on their value growth through Ledgy .
Blacklane Mystery Rides → As a valued contributor to our success and growth, we are pleased to offer you one complimentary ride per quarter to experience and evaluate our chauffeur services firsthand.
Learning & Development at Blacklane → We value the person beyond the CV, which is why we are committed to your continuous growth—not just for the company’s success, but for your own professional development. We believe that when our employees stay ahead, so does Blacklane. That’s why you have free access to thousands of online courses on LinkedIn Learning , tailored to your career aspirations, along with a unique learning experience designed for those stepping into leadership roles.
The way to your heart goes through your stomach? → If so, we’ve got something special for you, in Berlin: our weekly homecooked, quality office lunches. Not only do they fuel your mind and body, but they also provide the perfect opportunity to connect with colleagues from all departments, fostering stronger bonds beyond your own division.
Your Health, No Compromise → with Nilo Health We prioritize both your mental and physical well-being because a healthy team creates a thriving culture. That’s why we offer access to the Nilo Health platform for mental wellness - available for you to use as you choose.
Social responsibility → We Care: Learn more about Miracle flights and the meaningful impact behind our commitment to making a difference.
Share your ideas with Blacklane’s C-Level → Our approachable C-Level team values your insights. Once a month, they host a consultation day where you’re invited to share your ideas, feedback, and constructive criticism—because your voice shapes our future.
Thrive Together → Our Hybrid Office Culture : At Blacklane, we believe in the power of in-person collaboration and connection. That’s why we follow a hybrid, 3 office day focused approach. This supports both our fast-paced growth and the building of strong, engaged teams. We know everyone’s situation is unique, so our hybrid setup still allows for flexibility when needed.