Account Manager

Veritiv • Rockville, MD

47d • $83,000 - $87,000

About The Position

Our Program Manager will be responsible for managing a critical Customer Portfolio of large scale, multi-million dollar ($25 - $50M), complex assigned accounts across a designated business segment, by providing focused business support and solutions for costing/pricing renewals, account analysis, documentation and communication. This position will also be responsible for engaging in initiatives to include profitability, cost savings, and sales growth working with our Sales Team.

Requirements

• Ability to present to a wide audience of Corporate Customer contacts.
• Motivated, creative problem solver that using critical thinking and resourcefulness.
• 5+ years of account management, project management, or client services experience.
• 5-10 years of related job experience.
• Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• Ability to work quickly and efficiently.
• Excellent verbal, written, people, and diplomacy skills are required.
• Experienced practitioner able to work unsupervised.
• Proficient with Microsoft Office Suite.
• Strong customer service skills (friendly, courteous and helpful).
• Strong planning and organization skills are required.

Nice To Haves

• Experience supporting retail, beauty, packaging, or promotional programs strongly preferred.

Responsibilities

• Manage portfolio of complex, high profile business projects, to include high level customer facing interaction.
• Effectively implement department processes and procedures. At times, provide assistance for team members to address customer, pricing, department and procedural issues.
• Responsible for customer program execution to include: contract terms and conditions, pricing renewals, program changes, onboarding, and e-business projects.
• Key contact for tactical account issues both external and internal, including some direct customer interfacing. Heavy interaction with internal Veritiv corporate depts.; Sales/Sales Mgmt, Customer Service, Operations, Tax, Legal, Credit, Finance etc.
• Manage Customer pricing per contract guidelines for account margin and renewal/increase/decrease process to ensure market competitiveness and maximum profitability.
• Participate in customer visits and strategic meetings with assigned account customer base and sales team to include QBR presentations and reporting, with moderate customer engagement and responsibility.
• Drive process and KPI improvements to meet or exceed benchmark values utilizing root cause and corrective action.
• Engage in account initiatives to maintain maximum profitability, including identifying targeted growth within account base, tracking opportunities and managing site audit initiatives.
• Other related duties and responsibilities as required or assigned.
• Serve as primary contact for assigned client account(s), providing high-level service and timely communication, supports client meetings, reporting and business recaps.
• Parters and international stakeholders and departments to manage global programs and ensure alignment, execution and delivery across regions (operations, sourcing, logistics, finance)
• Manage multiple projects simultaneously from kickoff through completion, including timelines, approvals, production milestones, project trackers, updates, and financial reporting
• Monitor project risks, resolve issues proactively, and escalate concerns when needed.

Benefits

• Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
• Healthcare benefits, 401k, paid time off and tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level