Account Manager

Tropic

19h•Remote

About The Position

As an Account Manager, you will be tasked with retaining and growing revenue and will serve as the ultimate internal decision-maker on your accounts. You will also get to function as the tip of the spear for all new product releases, helping with everything from go-to-market strategy to narrative creation. Our AM team is a part of the sales team, and we act like it. Weekly training and call reviews, development mindset, a culture of excellence with huge upside for top performers. Our vision is to become the best sales team in all of SaaS, and we’re looking for the next person who can bring us closer to that vision.

Requirements

You have 3+ years managing B2B SaaS accounts focused on retention and growth
The people closest to you would refer to you as “relentless”
A sales person to your core. Nothing gets you more excited than bringing someone on to your team via a mix of education, persuasion, and high level execution
Eager to learn - you’re not satisfied with a day unless you feel like you got better
An experienced AM who’s eager to learn from the best and hone your craft

Responsibilities

Retain and grow existing book of business via renewal, upsell, and cross-sell
Own the end-to-end commercial relationship with clients
Develop, nurture, and leverage relationships with senior DMs
Serve as the internal champion for our clients to resolve issues as they arise
Serve as the external champion for our CS & CE teams to resolve issues as they arise
Play a crucial role in building and improving our service org
Help develop go to market strategies for all new product releases