Account Manager (Italian and English Bilingual) - Italy
About The Position
WeTravel is seeking a bilingual Italian and English-speaking Account Manager to join their EMEA team. This role supports a growing community of travel businesses by helping them maximize the use of WeTravel's platform and create exceptional travel experiences. The ideal candidate is passionate about business growth, thrives in a fast-paced SaaS environment, and enjoys contributing to a product that supports travel entrepreneurs. The Account Manager will be a key player in ensuring clients feel supported and get the most value from the platform. This role requires curiosity, proactivity, and a genuine enjoyment of seeing others succeed.
Requirements
- Native or C2 level Italian speaker and fully proficient in English.
- Excellent communication skills—both written and verbal.
- Strong interpersonal and customer service instincts.
- Enjoy helping businesses thrive through hands-on support and strategic advice.
- 2+ years of experience in B2B account management or customer success.
- Natural multitasker who can manage multiple clients and needs at once.
- Solutions-oriented and calm under pressure.
- Thrive in a remote-first, fast-paced environment.
- Willing to travel up to 10% for client visits.
- Have the full legal right to work in the country this role advertised for (citizenship or residency).
Nice To Haves
- Speak an additional European language.
- SaaS sales experience or experience upselling products.
- Up-to-date understanding of the travel industry’s consumer behavior.
- Knowledge of HubSpot CRM or other CRM platforms.
Responsibilities
- Managing and nurturing relationships with new and existing clients.
- Proactively identifying opportunities to upsell or expand product usage.
- Serving as a key point of contact for client questions or concerns.
- Collaborating cross-functionally with Sales, Support, and Product teams.
- Gathering and sharing customer feedback to improve product and service delivery.
- Solving customer issues with a calm, proactive, and friendly approach.
- Driving long-term client satisfaction and engagement.
Benefits
- Full-time, Fixed Term Contract (International Contractor).
- Generous "Time to Recharge" policy — enjoy unlimited paid time off.
- Amsterdam Program – visit HQ in Amsterdam for 2-4 weeks every year.
- Work remotely for a maximum of 4 weeks per calendar year.
- Extensive paid family leave.
- Three paid volunteer days per year.
- 2-week cross-functional onboarding program.
- Cutting-edge equipment and tools.
- Coverage for certain work-from-home (WFH) equipment.
- Join an international, travel-loving team with a passion for adventure and innovation.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
