Account Manager - Knoxville, TN

Endries International, Inc.•Knoxville, TN

1d•Onsite

About The Position

Endries International, Inc., a leading distributor of fasteners and other class "c" commodities and provider of Vendor Managed Inventory (VMI) solutions for original equipment manufacturers (OEM's) worldwide, is seeking an Account Manager in Knoxville, TN. This role offers a great mix between sales and servicing customers. Responsibilities include reviewing pricing, documenting key events in the CRM system, auditing inventory levels, building customer relationships, and delivering and restocking product. This is a full-time position.

Requirements

A successful associate will be goal oriented, self-motivated and able to meet deadlines while building and maintaining strong customer relationships
Customer Service experience
Good analytic and organizational abilities required
Attentive to detail
Quick learner
Self-motivated with a strong desire to succeed
Excellent interpersonal and communication skills, both written and verbal
Problem solving and decision making skills
Occasionally lift 20-40 pounds, at times up to 50 pounds
Proficiency in Microsoft Office products with an emphasis in Outlook and Excel

Nice To Haves

Technical and mechanical inclination a plus

Responsibilities

Provide world class customer service
Review appropriate reports and records to ensure bin management system is properly maintained
Identify, source and quote parts and process related customer orders
Review and maintain customer pricing
Build a strong working relationship with all customer contacts
Maintain at all times a positive mental attitude to customers and fellow associates
Audit inventory levels inside customer facilities
Occasionally replenish inventory in customer’s facility
Document key events and notes in Endries' CRM system
Provide technical part information to customer utilizing internal company engineering and quality support resources
Deliver parts as needed
Identify and actively pursue opportunities for continued revenue growth with existing customers
Service the customer’s VMI (Vendor Managed Inventory) program
Maintain VMI bin schematics
Improve customer relations by being pro-active and consistently involved in meeting the customer’s requirements
Grow the business portfolio on product mix with the customer