Account Manager

Alera Group•Lower Allen Township, PA

10d•$58,000 - $61,000•Hybrid

About The Position

At Alera Group, our Employee Benefits teams help organizations attract, retain, and engage their workforce through creative, compliant, and competitive benefits strategies. We’re seeking Account Manager who will make a meaningful impact by delivering proactive client service, thoughtful benefits strategy, and a high-touch experience for both clients and employees. About Alera Group Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service. This role supports clients by ensuring benefits programs are administered accurately, aligned with strategic objectives, and compliant with all regulatory requirements. You’ll partner with internal teams and client contacts to deliver seamless execution, creative solutions, and a superior client experience. Why Alera Group Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way

Requirements

Experience in employee benefits, insurance, or a client‑facing account management role
Strong communication and relationship‑management skills
Ability to manage multiple client accounts and priorities in a dynamic environment
High attention to detail with a strong customer service mindset

Nice To Haves

Experience working with small group employee benefits clients
Familiarity with benefits administration, compliance processes, and carrier interactions
Comfort leveraging technology tools and data to support client service

Responsibilities

Serve as the primary relationship owner for an assigned group of small group employee benefits clients
Build strong, trusted relationships by proactively understanding client needs and anticipating potential issues
Identify opportunities for growth within existing accounts and support client retention initiatives
Develop and maintain a regular client communication cadence, including scheduled touchpoints
Prepare implementation plans and lead client onboarding to ensure a smooth transition and successful setup
Manage renewal process deadlines according to established roles and responsibilities
Assist clients with enrollments, billing, benefits administration, compliance, claims, and technical issues
Prepare and deliver effective client presentations via virtual platforms or in person, as needed
Maintain accurate documentation and follow up on client activity in a timely and organized manner
Present annual renewal strategies and serve as renewal lead when assigned
Leverage technical tools and quantitative data to support client service and decision‑making
Provide input on new processes and workflows to improve efficiency and service delivery
Collaborate closely with internal associates, carriers, and vendors to deliver consistent, high‑quality service