Account Manager - Remote

Dragonfly Health • Mesa, AZ

2d • Remote

About The Position

Dragonfly Health is the leading care-at-home data, technology and service platform, and the industry’s first scale durable medical equipment (DME) and pharmacy solution. Built on a 20-year history, Dragonfly Health uses advanced technology and robust analytics to manage DME and pharmaceutical services as part of a single, efficient solution for caregivers, patients, and their families. We serve over 145,000 patients every day in all 50 states. This role is an integral part of a team that is transforming the future of hospice and post-acute healthcare. This is where innovation, collaboration and compassion thrive, allowing us to carry out our work at the highest level to serve our patients at a time in their life when they need us most. We offer a dynamic and inclusive workplace where you’ll have the unique opportunity to shape the future of healthcare alongside a passionate and talented team. We believe in empowering our employees to grow both personally and professionally, providing ample opportunities for career advancement, continuous learning, and skill development.

Requirements

• Bachelor's degree in Healthcare Administration, Nursing, Business Administration, Pharmacy, or a related field (or equivalent experience)
• Three or more years of experience in healthcare account management, hospice, pharmacy services, client success, healthcare operations, or a related healthcare environment
• Strong relationship-building and communication skills with the ability to influence stakeholders at multiple organizational levels
• Experience leading customer meetings, presentations, and business reviews
• Ability to manage multiple customer accounts, priorities, and projects in a fast-paced environment
• Strong analytical and problem-solving skills with the ability to interpret utilization, operational, and financial trends
• Experience collaborating across clinical, operational, billing, implementation, customer service, and sales teams
• Proficiency with Salesforce or other CRM platforms and Microsoft Office

Nice To Haves

• Experience supporting hospice, home health, long-term care, post-acute care, or pharmacy customers preferred
• Clinical licensure (RN, LPN, RPh, or PharmD) or healthcare-related certifications are a plus

Responsibilities

• Build trusted relationships with hospice customers and become a strategic partner in their long-term success.
• Deliver an exceptional customer experience by understanding client needs and aligning Dragonfly Health solutions to support quality care and operational excellence.
• Partner with Clinical Managers to promote appropriate medication utilization, patient care outcomes, and cost management initiatives.
• Lead recurring business reviews by preparing meeting agendas, facilitating customer discussions, documenting action items, and ensuring follow-through.
• Coordinate with Billing, Operations, Customer Service, Implementation, and other internal teams to resolve issues and deliver seamless service.
• Support new customer onboarding, implementations, integrations, and post-go-live education to ensure a successful transition.
• Maintain accurate customer records, activities, and account plans within Salesforce.
• Monitor account performance, utilization trends, and customer health to proactively identify opportunities, risks, and recommendations.
• Collaborate with Sales to support customer growth, acquisitions, expanded services, and strategic initiatives.
• Participate in customer education, conferences, and marketing events while serving as a trusted resource for clients and internal partners.

Benefits

• Competitive Pay - $75,000.00/year
• Comprehensive Benefits Package (Health, Dental, Vision, PTO, Sick Time, 401k w/match, etc.)
• Growth Opportunity and Career Advancement
• Agile and Adaptable team culture
• Innovative and revolutionary technology solutions
• A higher calling to provide quality patient care

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level