Account Manager

Attention • New York, NY

45d • Onsite

About The Position

We're hiring an Account Manager to own and manage a book of business. You'll own the post-sale relationship with our customers: driving adoption, identifying expansion opportunities, and turning happy customers into long-term partners.

This is a foundational, career-defining role. You'll help build the account management function from scratch, with the opportunity to grow a team as we scale. You're a sharp, customer-obsessed operator who's equally comfortable running a QBR and digging into usage data to find upsell signals. You care about outcomes, move fast, and thrive in environments where you can take full ownership. No task is too small when it helps customers win.

Requirements

• You have 3+ years of experience in Account Management or Customer Success at a B2B SaaS company.
• You're commercial and customer-obsessed, comfortable owning a number while genuinely caring about customer outcomes.
• You're proactive and organized, able to manage a large book of accounts without letting anything fall through the cracks.
• You move fast, seek clarity, and thrive in ambiguous, high-growth environments where priorities evolve quickly.
• You care about craft and impact, not just output. You take pride in doing great work, even on the small details.
• You're a strong communicator, equally at home in an executive QBR and a technical troubleshooting call with an end user.
• You're excited about building the account management foundation for a company that's changing how sales teams work.

Nice To Haves

• Experience selling or managing accounts in the sales tech space (conversational intelligence, CRM, sales engagement tools).
• Familiarity with the GTM and revenue operations landscape.
• Startup experience. You've built something from zero before.
• Strong analytical skills and comfort working with CRM and usage data to inform account strategy.

Responsibilities

• Own a book of business: Manage and grow a portfolio of accounts, serving as the primary point of contact post-sale for onboarding, adoption, renewals, and expansion.
• Drive retention and expansion: Proactively identify risks and opportunities across your book, running renewal cycles and upsell and cross-sell opportunities.
• Deliver customer outcomes: Partner with customers to understand their goals, map Attention's capabilities to their use cases, and ensure they're getting measurable value from the platform.
• Run executive business reviews: Lead regular check-ins and QBRs with champions and economic buyers, presenting ROI and aligning on roadmap priorities.
• Build customer stories: Collaborate with marketing to turn customer wins into case studies, testimonials, and references that support new business.
• Serve as the voice of the customer: Synthesize customer feedback, usage patterns, and churn signals to inform product priorities and internal strategy.
• Cross-functional collaboration: Work closely with Sales, FDE's, and Product to ensure seamless handoffs, consistent messaging, and tight alignment on account health.

Benefits

• Competitive salary and equity-based compensation
• Employer-paid health and dental insurance
• 401(k) with company match
• Unlimited PTO
• Ability to define your own success and build the account management function from the ground up

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed