Account Manager - Security and Guest Experience
About The Position
The Account Manager oversees day-to-day operations supporting major events and is responsible for smooth operations, customer experience, and event workforce readiness. Working closely with the Area Manager/Regional Director, the role manages recruiting, hiring, licensing, training, scheduling, event execution, staffing plans, budgets, payroll, invoicing, and operational records. The Account Manager also leads and develops the operations team, communicates proactively with customers, and partners with leadership to improve operating strategies. The position is primarily office-based but frequently involves working at indoor and outdoor events in varied weather conditions. It includes weekend and evening on-call needs and travel up to 25%.
Requirements
- Strong security experience.
- Strong leadership and people-management skills.
- Excellent written and verbal communication skills.
- Customer-focused mindset and drive to exceed expectations.
- Experience mentoring, coaching, and developing teams.
- Initiative and ability to thrive in changing environments.
- Bachelor’s degree or equivalent work experience.
- At least 3 years of experience in operations, service, field, or project management.
- Experience in event staffing, security, sports management, or athletics.
Responsibilities
- Oversee daily operations, including recruiting, hiring, licensing, training, scheduling, and event-day execution.
- Build and manage staffing plans, track budgets, and ensure payroll and invoicing accuracy.
- Coach, mentor, and develop the operations team.
- Improve the customer experience through proactive communication, regular check-ins, and service improvements.
- Partner with leadership to develop more efficient operating strategies.
- Ensure staffing needs are met on time and within budget.
- Maintain accurate records and reports for internal and external use.
- Handle weekend and evening on-call needs and travel up to 25%.
- Perform additional duties as needed.
Benefits
- Medical
- Dental
- Vision
- 401(k)
- Employee Assistance Program
- Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Manager
