Account Manager - US

Quantum Metric

11d • Remote

About The Position

We are looking for an Account Manager to join our growing Customer Success team and provide our customers with a seamless experience from onboarding through renewal and expansion. You will work closely with other members of the Customer Success team to support your book of business and work with other teams like Sales and Marketing to grow your customer base. As an Account Manager, you are an advocate for your customer and work with internal teams to provide feedback to Product, create advocacy opportunities for Marketing, and visibility into use cases and customer health for the organization.

Requirements

• Bachelor's degree in a related field of study
• Strong project management skills, organizational skills and high attention to accuracy
• Strong verbal, written and presentation skills
• 5+ years of experience in managing enterprise customer relationships
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Proven track record of meeting and exceeding individual retention and expansion goals
• Travel: approximately once per month for client and/or company commitments
• Compensation: $80k-100k base with $30k-40k variable

Responsibilities

• Strategic lead for customer engagement
• Collaborate with Sales to identify and work on expansion opportunities
• Manage and forecast customer renewal and expansion goals
• Create customer account plans in collaboration with the rest of the customer success team to ensure value realization
• Conduct regular QBRs with our client’s executive team to strategically align with their organizational goals
• Regularly update internal systems to document customer health and status and create visibility across Quantum Metric
• Identify advocacy opportunities to highlight case studies, run speaking events, or participate in webinars
• Educate customers on new use cases, features and integrations that create added value

Benefits

• Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)
• FSA, DCFSA, and HSA accounts
• Employee Assistance Programs (EAP)
• Telehealth options
• Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident
• Wellness Perks - discounts on a top-rated fitness app and Healthy Rewards program.
• Discounts on Pet Insurance
• 401k (with employer match) and Options / Equity
• 13 company holidays
• Unlimited Paid Time Off
• Sick leave
• Parental/Adoption Leave
• Promotional opportunities
• Rewards and recognition programs
• Robust onboarding and training program
• One-time stipend for work-at-home employees
• Monthly business expense stipend
• Flexible work environments
• Employee Discount Program (Perks at Work)
• Employee Referral Program
• Lead Referral Program
• MacBook and awesome swag delivered to your door
• Encouraging and collaborative culture
• RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees